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82 posts

Master Geek
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# 175874 14-Jul-2015 15:16
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Hi there. 

I'm currently on the Fibre 100 150Gb data plan.  Technically as I'm a TiVo owner we've been on the unlimited data plan (data usage hasn't been tracked for the last 3 years or so) but that changed at the start of the month with data now being tracked. 

I was considering upgrading to the 500Gb data plan but I see that's no longer available. 

I can switch to the Unlimited Data plan at no extra charge but I'm very wary about whether that will affect my static ip address which I need for working from home. 

Speaking to two Telecom staff I've gotten opposite answers - one said that I'll be able to keep my static ip address at no extra charge, the other said that if I switch to Unlimited Data I'll then have to pay another $15 / month for the static IP. 

Is anyone able to give me feedback on what the reality is?  Will I have to start paying for a static ip (arrrrgh - one line in a text file somewhere!) or has anyone had experience of moving to Unlimited Data, keeping their existing static ip and not having to pay an additional fee? 

Thank you!

Phill


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151 posts

Master Geek
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  # 1343195 14-Jul-2015 17:35
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You can keep your static IP but it will cost $15/month once you are on the Unlimited plan.

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Uber Geek
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  # 1344923 15-Jul-2015 17:37
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I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.




 
 
 
 


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  # 1344924 15-Jul-2015 17:38
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stevenz: I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.


i dont think you can if you are already on unlimited and want one.

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  # 1344925 15-Jul-2015 17:43
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Is the 500 GB plan definitely gone? Last I heard it was still available but not listed on the site, but admittedly that was a while ago so things may have changed.

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Master Geek
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  # 1344926 15-Jul-2015 17:44
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No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.

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Master Geek
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  # 1344928 15-Jul-2015 17:45
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Behodar: Is the 500 GB plan definitely gone? Last I heard it was still available but not listed on the site, but admittedly that was a while ago so things may have changed.


500GB plan was removed in Feb.



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Master Geek
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  # 1344949 15-Jul-2015 18:31
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stevenz: I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.


Yes, you can get a static ip on fibre - I've had one for over a year. 

I've found the Spark Static IP page: 

https://www.spark.co.nz/form/1,,5208,00.html

It lists the data plans where a static ip is included for free (use the drop down selection at the bottom and look for plans with the "*"). 

So I get a free static IP as part of my 150Gb plan now, but if I move to unlimited I will have to pay an extra $15 /month for a line in a config file that doesn't change.  Grrrr. 

It seems like all Home plans now require paying extra for a static IP given 150Gb and 500Gb are no longer available. So I'm stuck on 150Gb for the time being. 




 
 
 
 


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  # 1344953 15-Jul-2015 18:41
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staticnz: No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.


when did this change? and an email/letter stating the change to customers would have been nice

we dotn sit there browsing the spark site all the time.



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  # 1345024 15-Jul-2015 21:46
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Jase2985:
staticnz: No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.


when did this change? and an email/letter stating the change to customers would have been nice

we dotn sit there browsing the spark site all the time.




It changed in April.

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  # 1345133 16-Jul-2015 08:44
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and existing customers were informed when?

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  # 1346891 18-Jul-2015 17:49
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We weren't. I was initially told that moving from 500gb vdsl to unlimited vdsl and/or any fibre plan would cost me my static IP, either the rules were changed to allow it to stay but with the now added $15/month, or the (at least) 2 people I spoke to regarding the matter had been misinformed at the time and that had always been the case. 

I had free static for several years, now I still have it but pay $15/month for the privilege. Seems odd, but then a business charging extra for a "non-standard" option is pretty much the norm, jumping from "free" to $15 seems like a fair hit.





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