Switch to Fibre Unlimited Data plan, lose static IP?

Forums › Spark New Zealand (including Skinny and BigPipe) › Switch to Fibre Unlimited Data plan, lose static IP?

getresults

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#175874 14-Jul-2015 15:16

Hi there.

I'm currently on the Fibre 100 150Gb data plan. Technically as I'm a TiVo owner we've been on the unlimited data plan (data usage hasn't been tracked for the last 3 years or so) but that changed at the start of the month with data now being tracked.

I was considering upgrading to the 500Gb data plan but I see that's no longer available.

I can switch to the Unlimited Data plan at no extra charge but I'm very wary about whether that will affect my static ip address which I need for working from home.

Speaking to two Telecom staff I've gotten opposite answers - one said that I'll be able to keep my static ip address at no extra charge, the other said that if I switch to Unlimited Data I'll then have to pay another $15 / month for the static IP.

Is anyone able to give me feedback on what the reality is? Will I have to start paying for a static ip (arrrrgh - one line in a text file somewhere!) or has anyone had experience of moving to Unlimited Data, keeping their existing static ip and not having to pay an additional fee?

Thank you!

Phill

staticnz

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#1343195 14-Jul-2015 17:35

You can keep your static IP but it will cost $15/month once you are on the Unlimited plan.

stevenz

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#1344923 15-Jul-2015 17:37

I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.

@KnightNZ

Jase2985

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#1344924 15-Jul-2015 17:38

stevenz: I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.

i dont think you can if you are already on unlimited and want one.

Behodar

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#1344925 15-Jul-2015 17:43

Is the 500 GB plan definitely gone? Last I heard it was still available but not listed on the site, but admittedly that was a while ago so things may have changed.

staticnz

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#1344926 15-Jul-2015 17:44

No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.

staticnz

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#1344928 15-Jul-2015 17:45

Behodar: Is the 500 GB plan definitely gone? Last I heard it was still available but not listed on the site, but admittedly that was a while ago so things may have changed.

500GB plan was removed in Feb.

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getresults

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#1344949 15-Jul-2015 18:31

stevenz: I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.

Yes, you can get a static ip on fibre - I've had one for over a year.

I've found the Spark Static IP page:

https://www.spark.co.nz/form/1,,5208,00.html

It lists the data plans where a static ip is included for free (use the drop down selection at the bottom and look for plans with the "*").

So I get a free static IP as part of my 150Gb plan now, but if I move to unlimited I will have to pay an extra $15 /month for a line in a config file that doesn't change. Grrrr.

It seems like all Home plans now require paying extra for a static IP given 150Gb and 500Gb are no longer available. So I'm stuck on 150Gb for the time being.

Jase2985

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#1344953 15-Jul-2015 18:41

staticnz: No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.

when did this change? and an email/letter stating the change to customers would have been nice

we dotn sit there browsing the spark site all the time.

staticnz

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#1345024 15-Jul-2015 21:46

Jase2985:
staticnz: No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.

when did this change? and an email/letter stating the change to customers would have been nice

we dotn sit there browsing the spark site all the time.

It changed in April.

Jase2985

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#1345133 16-Jul-2015 08:44

and existing customers were informed when?

stevenz

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#1346891 18-Jul-2015 17:49

We weren't. I was initially told that moving from 500gb vdsl to unlimited vdsl and/or any fibre plan would cost me my static IP, either the rules were changed to allow it to stay but with the now added $15/month, or the (at least) 2 people I spoke to regarding the matter had been misinformed at the time and that had always been the case.

I had free static for several years, now I still have it but pay $15/month for the privilege. Seems odd, but then a business charging extra for a "non-standard" option is pretty much the norm, jumping from "free" to $15 seems like a fair hit.

@KnightNZ