Switch to Fibre Unlimited Data plan, lose static IP?

Forums › Spark New Zealand (including Skinny and BigPipe) › Switch to Fibre Unlimited Data plan, lose static IP?

getresults

99 posts

Master Geek

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#175874 14-Jul-2015 15:16

Hi there.

I'm currently on the Fibre 100 150Gb data plan. Technically as I'm a TiVo owner we've been on the unlimited data plan (data usage hasn't been tracked for the last 3 years or so) but that changed at the start of the month with data now being tracked.

I was considering upgrading to the 500Gb data plan but I see that's no longer available.

I can switch to the Unlimited Data plan at no extra charge but I'm very wary about whether that will affect my static ip address which I need for working from home.

Speaking to two Telecom staff I've gotten opposite answers - one said that I'll be able to keep my static ip address at no extra charge, the other said that if I switch to Unlimited Data I'll then have to pay another $15 / month for the static IP.

Is anyone able to give me feedback on what the reality is? Will I have to start paying for a static ip (arrrrgh - one line in a text file somewhere!) or has anyone had experience of moving to Unlimited Data, keeping their existing static ip and not having to pay an additional fee?

Thank you!

Phill

staticnz

151 posts

Master Geek

#1343195 14-Jul-2015 17:35

You can keep your static IP but it will cost $15/month once you are on the Unlimited plan.

stevenz

2802 posts

Uber Geek

#1344923 15-Jul-2015 17:37

I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.

@KnightNZ

Jase2985

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#1344924 15-Jul-2015 17:38

stevenz: I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.

i dont think you can if you are already on unlimited and want one.

Behodar

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#1344925 15-Jul-2015 17:43

Is the 500 GB plan definitely gone? Last I heard it was still available but not listed on the site, but admittedly that was a while ago so things may have changed.

staticnz

151 posts

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#1344926 15-Jul-2015 17:44

No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.

staticnz

151 posts

Master Geek

#1344928 15-Jul-2015 17:45

Behodar: Is the 500 GB plan definitely gone? Last I heard it was still available but not listed on the site, but admittedly that was a while ago so things may have changed.

500GB plan was removed in Feb.

getresults

99 posts

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#1344949 15-Jul-2015 18:31

stevenz: I was initially told by someone at Spark that they couldn't do a static on fiber at all, but the above is in fact the case, $15/month which seems a bit steep, but there you go.

Yes, you can get a static ip on fibre - I've had one for over a year.

I've found the Spark Static IP page:

https://www.spark.co.nz/form/1,,5208,00.html

It lists the data plans where a static ip is included for free (use the drop down selection at the bottom and look for plans with the "*").

So I get a free static IP as part of my 150Gb plan now, but if I move to unlimited I will have to pay an extra $15 /month for a line in a config file that doesn't change. Grrrr.

It seems like all Home plans now require paying extra for a static IP given 150Gb and 500Gb are no longer available. So I'm stuck on 150Gb for the time being.

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Jase2985

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#1344953 15-Jul-2015 18:41

staticnz: No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.

when did this change? and an email/letter stating the change to customers would have been nice

we dotn sit there browsing the spark site all the time.

staticnz

151 posts

Master Geek

#1345024 15-Jul-2015 21:46

Jase2985:
staticnz: No that's incorrect. Whether you are already on unlimited or not doesn't matter. You can get static ip for $15/month.

when did this change? and an email/letter stating the change to customers would have been nice

we dotn sit there browsing the spark site all the time.

It changed in April.

Jase2985

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#1345133 16-Jul-2015 08:44

and existing customers were informed when?

stevenz

2802 posts

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#1346891 18-Jul-2015 17:49

We weren't. I was initially told that moving from 500gb vdsl to unlimited vdsl and/or any fibre plan would cost me my static IP, either the rules were changed to allow it to stay but with the now added $15/month, or the (at least) 2 people I spoke to regarding the matter had been misinformed at the time and that had always been the case.

I had free static for several years, now I still have it but pay $15/month for the privilege. Seems odd, but then a business charging extra for a "non-standard" option is pretty much the norm, jumping from "free" to $15 seems like a fair hit.

@KnightNZ