Cant access Spark business Domain name email account -

Forums › Spark New Zealand (including Skinny and BigPipe) › Cant access Spark business Domain name email account -

morrisk

367 posts

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Lifetime subscriber

#177024 19-Jul-2015 14:46

Today I cannot access my business email account either through my normal approach (Apple Mail) or through the web. On webmail it just times out - server stopped responding.

Anybody else having problems. I am in Wellington sitting at airport about to travel to Melbourne and I need to be able to get my business mail.

aun

3 posts

Wannabe Geek

#1347224 19-Jul-2015 15:33

Yes, I am also having problems accessing my domain email via my mobile devices, Outlook and webmail (https://webmail.telecombusinesshub.co.nz).

We can't check our reservations for tonight as many customer email through their reservations : (

Tried calling them but the usual hour hold : (

da5id

550 posts

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Inactive user

#1347278 19-Jul-2015 17:30

I'm having trouble with just my regular Yahoo/Spark email.
I can get the account to open in Chrome, but it will only load the first 20 or so emails in the side list. Clicking on an email shows nothing.
At the bottom right is a mini-popup that says, "Taking too long? Load Basic mail" which contains a link. Clicking the link does nothing.

I just tried again and am getting a message that says -

SSL connection error

aun

3 posts

Wannabe Geek

#1347290 19-Jul-2015 18:12

I was called back about an hour ago from Spark. They have stated the issue has been resolved and all my domain email addresses are functional now.

da5id

550 posts

Ultimate Geek
+1 received by user: 65
Inactive user

#1347325 19-Jul-2015 19:54

Still experiencing probs with my email...

morrisk

367 posts

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+1 received by user: 161

Lifetime subscriber

#1347330 19-Jul-2015 20:14

Just arrived in Melbourne and issue not obviously resolved but may relate to change of country etc. will keep trying.

morrisk

367 posts

Ultimate Geek
+1 received by user: 161

Lifetime subscriber

#1347344 19-Jul-2015 20:25

Confirmed I have now been able to receive email!!

Very frustrating experience as there seemed no easy way to find out what the problem was except to await a call back that was estimated at an hour. Not much help when you are waiting to board a flight.

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1101

3141 posts

Uber Geek
+1 received by user: 1143

#1347469 20-Jul-2015 09:04

Monday & still issues .
1 email a/c not working, other 4 are OK.
1h+ wait on the the business help desk...so obviously issues with alot of other others

***UPDATE YOUR BLOODY STATUS PAGE TELECOM***

morrisk

367 posts

Ultimate Geek
+1 received by user: 161

Lifetime subscriber

#1347673 20-Jul-2015 11:49

Agree that there needs to be information available so that you don't spent pointless time rechecking/reentering passwords etc. Also although some time back I had been given instructions in how to sort out password issues by logging into the business hub and my account I found yesterday that I could not access the login page as it timed out many times and then when I did get to it, the login attempt timed out. Also the webmail access login option page was extremely slow to load and again never did manage to login successfully.

Their business help line was for Mon - Friday, business hours but many businesses work and need to be able to work 24/7 these days.
Not good for a business service that you pay for.

da5id

550 posts

Ultimate Geek
+1 received by user: 65
Inactive user

#1348061 20-Jul-2015 22:08

My email still isn't working quite right either.
I hadn't had anything come into my inbox since 9:40am, and I thought, that can't be right (it was around 9.30pm when I checked it).
Eventually it updated, and i saw that i had had emails come in at around 6pm, 8pm, and 9pm, but they hadn't show up.

Not sure what is up with it.

I can't seem to load any emails older than a day, either. I get the spinning wheel, then a message "We’re sorry, but there appears to be a problem loading the email "[email name]".