The trials & tribulations of getting fibre installed at work

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nzrock

113 posts

Master Geek
+1 received by user: 7

#177047 20-Jul-2015 12:35

Hi All

the trial & tribulations we are having trying to getting fiber installed at work.
the story so far

The middle of June we signed up with Spark to get fiber installed in our office, with the first date for installation on the 26th of june.
we then had 4 chorus tech's come to the sight to determine the route of the cable from the chorus box in the common foyer to our office. This route was agreed with the building owner & chorus at the time. ( the tenant below us, already had fiber installed in there office ).
A few days before the 26th we got an email saying the install was postponed till the 7th of July. (no reason given)
The 7th rolls around & nobody turns up. the next day we wring spark to find-out why there was a no show, only to be told that the contact cell no. was wrong, & they could not contact anybody. If they had rung the office number or turned up at our office they could have spoken to lots of people.
the next day they gave us for the install was the 17th of July, and you guessed it that day came and went, with another chorus no-show.
Spoke to spark again this morning & even they did not know why chorus did not come.
we now have a new date of the 28th of july. we will not be holding our breath.

Greg

Jase2985

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#1347734 20-Jul-2015 12:49

seems pretty standard for a fibre install

nzrock

113 posts

Master Geek
+1 received by user: 7

#1347756 20-Jul-2015 13:17

update

we have received a email direct from chorus, saying that they are sending a technician out tomorrow.

We need to meet you at ........ AUCKLAND to discuss and agree you installation plan at least four days before your connection. This will take approximately one hour and you have confirmed your availability to be on site forscope 21st July, between 1-5pm. If you need to change this appointment please call 0800342731 option 1 and quote reference ........ before 5 pm today.

Ahead of this appointment, the five critical points we need you to consider are:

1.       You are required to be on-site to make decisions about work that needs to happen. We need to show you how we will bring the fibre network from the boundary of your property to the outside of your premise. This means we may need to drill holes and mount new cables and equipment within your property.
2.       If you are not the property owner this means you need the owner’s permission to sign the installation agreement. Please see attached sample.
3.       Dependent on the outcome of your scope, confirmed to the technician your availability for the second installation appointment on install 28th July, between 9-12am which could take up to 4 hours from when we arrive.
4.       Our technician will return to install fibre from the street to the outside of your property as agreed in your walkthrough. You don’t need to be present but you will need to be contactable by phone just in case there are any changes to what you agreed to.

1 & 4 - are not needed as there is already a chorus box in our foyer
2 - was agreed with all parties a month ago when the first 4 chorus techs came to site
3 - we would of liked this to have happened the first 2 times they said they were coming

DarkShadow

1647 posts

Uber Geek
+1 received by user: 656

#1347770 20-Jul-2015 14:00

nzrock: the next day we wring spark to find-out why there was a no show, only to be told that the contact cell no. was wrong, & they could not contact anybody.

Chorus will change the process to attend to the site even if they can't call the customer. Doesn't help you but should make it easier in the future.