Moved copper landline to fiber (no connection)

Forums › Spark New Zealand (including Skinny and BigPipe) › Moved copper landline to fiber (no connection)

nisch

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#179080 25-Aug-2015 17:10

Hi All,

Has anyone moved their copper landline to fibre? I made the move after assurances from sales team that there will be technical team calling me before the move but there was no call and changes were made. I am out of service and when I try to call up the help desk, the waiting time is over an hour.. pathatic

I followed the manual and made connections to the modem of the new phone line but still no respite.

Niko

Jase2985

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#1374071 25-Aug-2015 18:00

tonnes of threads on this issue on here, have you bothered to read them?

it more than likely wont be completed on the ISP/chorus's end so until that happens, you get now phone

Jase2985

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#1374073 25-Aug-2015 18:02

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=177799

that one thread which may help

nisch

39 posts

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#1374077 25-Aug-2015 18:08

Thanks Jase2985

I assumed landline issues were resolved since they have been marketing this for a while now. The sales guys sounded very confident and supportive :-(

I am still waiting for helpdesk to answer my call, the same situation with Chat facility on Spark portal, there is no prompt reply... they just love to keep customers waiting for hours... I do not see much difference in the service levels of Telecom providers, makes it easy for customers to choose and switch :-)

Wheelbarrow01

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Chorus

#1374094 25-Aug-2015 18:31

Hi,

Please note that on a Spark VOF connection, your phone must be plugged directly into the TEL output on your Optical Network Terminal, NOT into your modem. Can you confirm this is how you have set it up?

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Jase2985

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#1374133 25-Aug-2015 19:18

PS there is no modem for a fibre connection, its a router. but for spark the phone doesnt get plugged into the router it gets plugged into the ONT

nisch

39 posts

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#1374646 26-Aug-2015 14:40

Thanks Jase2985 & Wheelbarrow01,

Issue resolved, I had connected phone cable to Modem. On connecting to Fibre terminal, it started working.

Cheers,

Nisch

New World

Shop on-line at New World now for your groceries (affiliate link).

Jase2985

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#1374653 26-Aug-2015 14:52

just out of interest which manual did you follow?