- Chorus ONT to Huawei HG659b gateway
- phone line from POTS port on the ONT
- gateway connected to 24 port switch, then distributed to various devices/users
- mixture of wifi and ethernet connected devices
Our internet connection failed at 8pm Saturday night and returned at 9am Sunday (no changes made or action taken to get it back on the Sunday). The gateway essentially reported an input or cable fault - said to check cable - implying that it wasn't getting any signal from the ONT.
The phone line remained on throughout this time.
We have had occasional outages over the last few weeks but these have been fixed with a reboot. In last night's case, rebooting both devices didn't fix the problem.
I have contacted Spark, but they do not have any record of problems with our connection, so are unable to help. They suggested in future that I disconnect the downstream devices to allow troubleshooting. I am quite certain that this is not a downstream problem. Both wired and wifi connections with the gateway were ok during this time.
The Spark online help with respect to the ONT says:
- Power light - should be on (solid) and green
- Optical light - should be on (solid) and green
- LAN light - should be on and green
With the system back up and running I now have:
- Power light - on (solid) and green
- Optical light - flashing on/off about 1 sec frequency, green
- LAN light - orange flashing - like a data transfer light say on a hard drive
regards
Ross