Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




344 posts

Ultimate Geek
+1 received by user: 8


Topic # 179326 4-Sep-2015 09:55
Send private message

Hello
I recently put a post up regarding a issue with my voice mail

http://www.geekzone.co.nz/forums.asp?forumId=40&topicId=178964

This post is not around finding a solution at this time time but how I escalate a complaint/issue within Spark.

The issue seems to be Spark related and to date VF have come to the party and done all the tests they can yet Spark have escalated the issue to a "complex support specialist" this is over 10 days ago and since then I have had no contact from them either by email or by phone call.

I have a name of the person who is "helping" me but she does not respond to email or phone calls.

I am at a loss as to how I can get this resolved and I just want to be helped.

So how do I escalate this to someone who will listen or help me ??

I am getting very frustrated.

Thanks

Create new topic
3336 posts

Uber Geek
+1 received by user: 1765

Trusted
Spark NZ

  Reply # 1379574 4-Sep-2015 10:00
Send private message

We have a complaints policy on our website...

http://www.spark.co.nz/help/other/terms/policies/complaintspolicy/

There are phone, post and online options for creating a compliant.

Cheers - N

317 posts

Ultimate Geek
+1 received by user: 45

Trusted
Spark NZ

  Reply # 1379608 4-Sep-2015 11:01
Send private message

Hi just replied in your other thread, will see if I can get someone to provide an update.. 
Can you PM me your details i.e. Name, number and any existing case no's when you called the Spark help desk.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.