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329 posts

Ultimate Geek
+1 received by user: 8


Topic # 179326 4-Sep-2015 09:55
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Hello
I recently put a post up regarding a issue with my voice mail

http://www.geekzone.co.nz/forums.asp?forumId=40&topicId=178964

This post is not around finding a solution at this time time but how I escalate a complaint/issue within Spark.

The issue seems to be Spark related and to date VF have come to the party and done all the tests they can yet Spark have escalated the issue to a "complex support specialist" this is over 10 days ago and since then I have had no contact from them either by email or by phone call.

I have a name of the person who is "helping" me but she does not respond to email or phone calls.

I am at a loss as to how I can get this resolved and I just want to be helped.

So how do I escalate this to someone who will listen or help me ??

I am getting very frustrated.

Thanks

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3170 posts

Uber Geek
+1 received by user: 1661

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Spark NZ

  Reply # 1379574 4-Sep-2015 10:00
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We have a complaints policy on our website...

http://www.spark.co.nz/help/other/terms/policies/complaintspolicy/

There are phone, post and online options for creating a compliant.

Cheers - N

317 posts

Ultimate Geek
+1 received by user: 45

Trusted
Spark NZ

  Reply # 1379608 4-Sep-2015 11:01
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Hi just replied in your other thread, will see if I can get someone to provide an update.. 
Can you PM me your details i.e. Name, number and any existing case no's when you called the Spark help desk.

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