I just heard a story that made me gasp...
MIL went to a Vodafone store to cancel a data plan. The salesperson told her he couldn't do it and she should call 777. Fine. Then she started asking about transferring (she doesn't know what "porting" is) FIL's phone number from Telecom to Vodafone, and the same salesperson sent her away saying he was busy - "can't see, the store is full it is Christmas eve!".
Then she walked to the Telecom shop next door and asked about a new phone for FIL, and ended up asking what she would need to do to have her Vodafone number on Telecom - since the previous Vodafone salesperson had been so rude to her.
The Telecom salesperson told her this isn't possible and that she would need to buy a new Telecom handsets with a new number, and buy a prepay Vodafone card to record a message instructing people to call the new Telecom number.
Why a prepay that wouldn't even be connected to her old number, and why this salesperson didn't even tell her about Number Portability is beyond me. And the guy was the store manager!
What a extremely bad service from both operators. A shame. A real shame that sales people are so interested in filling their quotas and sales numbers instead of doing the right thing. I wonder if this is why the number of ported numbers seem to be so low...
Since MIL hasn't close the Vodafone account yet I will try and start the number porting on boxing Day, trying to fix the web of lies and deceipt these two stores created.
Shame on you both.
MIL = Mother-in-law, FIL = Father-in-law.