Written Complaints???

Forums › Spark New Zealand (including Skinny and BigPipe) › Written Complaints???

Bee

742 posts

Ultimate Geek
+1 received by user: 189

#180774 21-Sep-2015 13:50

Most companies have some sort of email address that you can send complaints to. Spark doesn't seem to have this option... I don't have to time to wait on a phone and explain everything to someone - its better to have it clearly in writing...

What is the best way to do this for Spark? Im currently on the online chat but again there is a wait time of 30 minutes currently...

I just want to send in the details and move onto something else in my life and have someone come back to me in a day or 2.

Doing your best is much more important than being the best.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#1391311 21-Sep-2015 14:30

literally my first google result when I search for Spark Complaints

https://www.spark.co.nz/help/other/terms/policies/complaintspolicy/

How to let us know if you have feedback or a complaint If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options: Phone If you have time to talk to us about your concern you can use the following numbers:

Residential customers: 123 or 0800 800 123 (Mon-Sun 8am-8pm)
Mobile customers: *123 or 0800 800 163 (Mon-Sun 8am-8pm)
Business customers: 126 (Mon-Fri 8am-6pm)

Post If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can get back in touch: Customer Resolutions
Spark New Zealand Trading Limited
PO Box 1473
Christchurch 8140
New Zealand

Online You can also let us know about your concerns on-line by simply completing our online form. All of this information, and more, is also available at www.spark.co.nz/contactus

Bee

742 posts

Ultimate Geek
+1 received by user: 189

#1391313 21-Sep-2015 14:33

yup great. I don't want to call some one and I dont want to write a letter. I want to send an email...

Maybe I will fill in the online form but what I want to send them is not a complaint as such...

Doing your best is much more important than being the best.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#1391334 21-Sep-2015 14:56

Bee: yup great. I don't want to call some one and I dont want to write a letter. I want to send an email...

Maybe I will fill in the online form but what I want to send them is not a complaint as such...

the online form is an email I expect.