My internet is starting to disconnect at around 1-2am

Forums › Spark New Zealand (including Skinny and BigPipe) › My internet is starting to disconnect at around 1-2am

d3mon

14 posts

Geek

#181120 3-Oct-2015 01:45

From the start of this month i keep getting disconnects at around 1 or 2am every night

Ive been on Spark Fibre 200 for almost 5 months and never had any disconnects until recently.

My connection speed seems to be fine. I get 206/19.8 on speedtest

The system logs and see these errors every time there is a disconnect

2015-10-03 01:10:52 System Notice PPP LCP sent Termination Request.
2015-10-03 01:10:51 System Notice WAN connection INTERNET_UMTS:IPv4 disconnected.(ERROR_ISP_TIME_OUT)

The disconnect lasts from 10minutes and on Thursday i had no internet for almost an hour.

Does anyone know whats causing this? I am using the HG659b router

InstallerUFB

840 posts

Ultimate Geek

#1399186 3-Oct-2015 02:14

Does the phone line go off at the same time ? if so do you have an alarm (Monitored - or used to be monitored) - if so it may be doing its test calls around that time ?

d3mon

14 posts

Geek

#1399187 3-Oct-2015 03:13

Yes, the phone goes off at the same time and we dont have any monitored alarms

We have a St John medical alarm but it just plugs into an adapter with a phone and we havnt had a problem with disconnects using it on ADSL and Fibre (until now)

kiwigeek1

637 posts

Ultimate Geek
Inactive user

#1399189 3-Oct-2015 03:47

Spark do jobs about 1 - 2am.. sometimes Im on web when it happens and have to wait
for it to come back.. not saying your problem is related but
I guess you check their status on web and phone lines just incase

(they dont keep history of problems listed sadly so hard to check)

https://www.spark.co.nz/help/servicealert/broadbandservicealert/

perhaps the gov is spying on you :D

Jase2985

13457 posts

Uber Geek

ID Verified

Lifetime subscriber

#1399192 3-Oct-2015 07:13

InstallerUFB: Does the phone line go off at the same time ? if so do you have an alarm (Monitored - or used to be monitored) - if so it may be doing its test calls around that time ?

its a fibre connection so an alarm shouldn't have any impact on a fibre connection surely?

beehappy

104 posts

Master Geek

#1399598 4-Oct-2015 10:13

Hi
This may not be the same thing but when we hang up the phone one of our old style phones gives a chirp we have been woken by this chirp about 2am a couple of times.
I assumed it was the Sky decoder phoning home
we have wireless broadband and fixed wire land line.
Any thoughts??
Pete

Jase2985

13457 posts

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Lifetime subscriber

#1399651 4-Oct-2015 12:10

its a fibre connection a phone call is not going to disconnect the fibre.

kiwigeek1

637 posts

Ultimate Geek
Inactive user

#1399656 4-Oct-2015 12:38

never had a chirp on copper or fibre via ONT fibre unit on wall.

only when put receiver back on charge

however we have UPS that protects and powers the ONT and SKY and other boxes in the room

perhaps you should invest in a $150 or so UPS and see if problem goes away

a power surge etc at 2am might be the cause.. dropping connection

maybe a dirt house line somewhere

I assume if with Spark your phones come of the POTs on the ont like ours