Trans Tasman Latency

Forums › Spark New Zealand (including Skinny and BigPipe) › Trans Tasman Latency

Lias

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#181188 5-Oct-2015 20:07

Some pretty appalling trans tasman pings tonight. These servers are normally half that.

Examples:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 11 | 11 | 3 | 4 | 6 | 4 |
| 125-239-11-1.jetstream.xtra.co.nz - 0 | 11 | 11 | 8 | 12 | 22 | 9 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| ae8-10.akbr6.global-gateway.net.nz - 15 | 7 | 6 | 25 | 27 | 29 | 25 |
| ae5-2.akbr7.global-gateway.net.nz - 0 | 11 | 11 | 25 | 26 | 29 | 29 |
| xe0-0-1.sgbr3.global-gateway.net.nz - 0 | 11 | 11 | 48 | 49 | 50 | 48 |
| ae7-10.sebr4.global-gateway.net.nz - 0 | 11 | 11 | 75 | 83 | 91 | 82 |
| p56106.syd.equinix.com - 0 | 11 | 11 | 74 | 83 | 92 | 82 |
| WIN-B4T48FAPH8S - 0 | 11 | 11 | 75 | 83 | 91 | 83 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 21 | 21 | 3 | 3 | 7 | 4 |
| 125-239-11-1.jetstream.xtra.co.nz - 0 | 21 | 21 | 8 | 13 | 22 | 15 |
| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| ae8-10.akbr6.global-gateway.net.nz - 6 | 18 | 17 | 25 | 26 | 28 | 25 |
| ae5-2.akbr7.global-gateway.net.nz - 0 | 21 | 21 | 25 | 27 | 47 | 26 |
| xe0-0-1.sgbr3.global-gateway.net.nz - 0 | 21 | 21 | 48 | 49 | 57 | 49 |
| ae7-10.sebr4.global-gateway.net.nz - 0 | 21 | 21 | 96 | 104 | 114 | 104 |
| as4739.nsw.ix.asn.au - 0 | 21 | 21 | 94 | 105 | 123 | 103 |
| ae16.cr1.adl2.on.ii.net - 0 | 21 | 21 | 116 | 124 | 137 | 122 |
| te3-4.cor1.adl6.on.ii.net - 0 | 21 | 21 | 113 | 125 | 142 | 127 |
| gsd3.cmg.internode.on.net - 0 | 21 | 21 | 113 | 123 | 134 | 127 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

Lias

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#1400549 5-Oct-2015 20:25

Seeing some packet loss on those first two AK border routers, seems to have settled down now but at one stage hit 30% on the first one..
Highest ping to the first server spike at 185.. and it's normally 40-50ms (which is 119.252.191.193 btw, just noticed that missing in the winMTR text)

There is just no way I should be seeing an 100+ average spiking to 185ms ping to Equinix Sydney!

Lias

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#1401161 6-Oct-2015 17:41

Not that anyone form Spark apparently cared, but it's back to normal tonight.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 13 | 13 | 3 | 3 | 5 | 3 |
| 125-239-11-1.jetstream.xtra.co.nz - 0 | 13 | 13 | 8 | 12 | 24 | 16 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| ae8-10.akbr6.global-gateway.net.nz - 0 | 13 | 13 | 25 | 26 | 35 | 25 |
| ae5-2.akbr7.global-gateway.net.nz - 0 | 13 | 13 | 25 | 26 | 35 | 25 |
| xe0-0-1.sgbr3.global-gateway.net.nz - 0 | 13 | 13 | 48 | 48 | 51 | 51 |
| ae7-10.sebr4.global-gateway.net.nz - 0 | 13 | 13 | 48 | 49 | 51 | 51 |
| p56106.syd.equinix.com - 0 | 13 | 13 | 48 | 49 | 53 | 49 |
| WIN-B4T48FAPH8S - 0 | 13 | 13 | 48 | 49 | 54 | 49 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Stan

929 posts

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#1402052 7-Oct-2015 22:24

Not here noticed playing some casual CS go that my pings where rather high and climbing.

http://www.pingtest.net/result/132220164.png

(tested over gigabit lan,Profile 17a VDSL)

Lias

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#1402559 8-Oct-2015 16:58

Stan: Not here noticed playing some casual CS go that my pings where rather high and climbing.

http://www.pingtest.net/result/132220164.png

(tested over gigabit lan,Profile 17a VDSL)

The issue was on the evening of the 5th :-)

SlipperySausage

2 posts

Wannabe Geek

#1402737 8-Oct-2015 21:50

I've been having this issue all week between 8pm and 11pm. Its never normally this bad.

Spark tried to tell me its not their problem.....

Appears to be this server: ae7-10.sebr4.global-gateway.net.nz [122.56.127.214]

History of conversation with Spark:

Oct 5
**Advised Spark of issue **
@SparkNZ are any issues with NZ to AUS bandwidth at the moment? My latency to Sydney is shocking.

**Reply from Spark**
Hi Sausage, no issues we're aware of. If it's a particular server, please DM results of a traceroute test and we'll have a look^DB

**Sent back**
@SparkNZ thanks for the reply. It had an 80+ ping for all traffic to Sydney/Aus til about 11pm 5/10. Then it came right, back to 25/30 ping. Happened last Monday night too. Ill run speedtest across the week and see if I can nail down when it happens

Oct 6

**Sent tracert**
Ok its started again tonight as well to all Australian servers. No issue for local traffic at all. Its never been this bad before.

See here: http://s13.postimg.org/h35715pon/Latency_Issues_to_Sydney.png … Here is TRACERT output: Tracing route to http://ns1.telstra.net [139.130.4.5] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 5 ms 5 ms http://ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 5 ms 5 ms 5 ms http://ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
6 29 ms 29 ms 29 ms http://xe0-0-6.sgbr3.global-gateway.net.nz [202.50.232.190]
7 73 ms 72 ms 67 ms http://ae7-10.sebr4.global-gateway.net.nz [122.56.127.214]
8 74 ms 75 ms 74 ms http://ae-4.a00.sydnau02.au.ra.gin.ntt.net [103.13.80.121]
9 64 ms 64 ms 61 ms 202.68.65.22
10 80 ms 80 ms 81 ms …http://TenGigE0-2-0-5.ken45.sydney.telstra.net [139.130.40.245]
11 86 ms 87 ms 85 ms …http://bundle-ether13.ken-core10.sydney.telstra.net [203.50.11.94]
12 84 ms 85 ms 83 ms …http://gigabitethernet5-1.pit-service2.sydney.telstra.net [203.50.20.124]
13 83 ms 84 ms 83 ms http://ns1.telstra.net [139.130.4.5] looks like hop 7 is the bottleneck?

Oct 7
**Spark Replied**
Hi Sausage. Thanks for your message, the results looks fine for NZ connection and issue is at international gateway which unfortunately is beyond our control. Cheers^VN

**Replied with slightly annoyed tweet from me about their customer service being different to when I worked for Telecom years ago**

Oct 8

**Spark Replied** Hi Sausage, I'm not sure what domain you've looked up there, but the end IP of the tracert (139.130.4.5) is hosted and controlled by Telstra in Australia. We can send this for a further look, however as VN stated, as it doesn't point to a fault within our network, there may not be anything that can be done. Could you confirm the domain and/or type of server you're contacting (i.e. is it a particular game's server?) ^DB

**Sent back** Hi thanks for the response. The issue is to any server in Australia. The bottle neck is this server: http://www.ip-tracker.org/locator/ip-lookup.php?ip=122.56.127.214 …
C:\Users\Sausage>ping 122.56.127.214

Pinging 122.56.127.214 with 32 bytes of data:
Reply from 122.56.127.214: bytes=32 time=88ms TTL=58
Reply from 122.56.127.214: bytes=32 time=75ms TTL=58
Reply from 122.56.127.214: bytes=32 time=73ms TTL=58
Reply from 122.56.127.214: bytes=32 time=84ms TTL=57

Ping statistics for 122.56.127.214: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds: Minimum = 73ms, Maximum = 88ms, Average = 80ms As tracert shows above, the bottleneck starts and ends at this server

**Then to prove it is their problem because it is their server**

Reverse DNS: http://214.127.56.122.in-addr.arpa
Hostname: http://ae7-10.sebr4.global-gateway.net.nz

domain_name: http://global-gateway.net.nz
registrant_contact_name: Spark New Zealand Trading Limited

**Then to confirm the previous hop is still within acceptable ping**

C:\Users\Sausage>ping 202.50.232.190

Pinging 202.50.232.190 with 32 bytes of data:
Reply from 202.50.232.190: bytes=32 time=29ms TTL=58
Reply from 202.50.232.190: bytes=32 time=31ms TTL=58
Reply from 202.50.232.190: bytes=32 time=28ms TTL=58
Reply from 202.50.232.190: bytes=32 time=28ms TTL=58

Ping statistics for 202.50.232.190: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds: Minimum = 28ms, Maximum = 31ms, Average = 29ms

JohnFlower

51 posts

Master Geek

#1402741 8-Oct-2015 22:04

Getting the same results as SlipperySausage:

flower@dandelion ~/.local/portage % traceroute syd.valve.net
traceroute to syd.valve.net (103.10.125.1), 30 hops max, 60 byte packets
 1 flowernet.lan (192.168.1.1) 0.934 ms 1.033 ms 1.159 ms
 2 122-58-236-1.jetstream.xtra.co.nz (122.58.236.1) 2.760 ms 3.967 ms 2.758 ms
 3 * * *
 4 ae8-10.akbr6.global-gateway.net.nz (122.56.116.5) 13.907 ms 16.450 ms 16.436 ms
 5 ae5-2.akbr7.global-gateway.net.nz (210.55.202.213) 16.539 ms 16.540 ms 13.872 ms
 6 xe0-0-1.sgbr3.global-gateway.net.nz (202.50.232.110) 37.173 ms xe7-0-2.sgbr3.global-gateway.net.nz (202.50.232.10) 38.654 ms xe0-0-1.sgbr3.global-gateway.net.nz (202.50.232.110) 39.899 ms
 7 ae7-10.sebr4.global-gateway.net.nz (122.56.127.214) 81.186 ms 81.169 ms 81.173 ms
 8 syd.valve.net (103.10.125.1) 81.137 ms 88.441 ms 88.436 ms

Same router at fault: ae7-10.sebr4.global-gateway.net.nz

Talkiet

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#1402743 8-Oct-2015 22:13

It's being looked at. It may not be an issue in our network. Also, so far you haven't given any indication about whether throughput is affected or if you have observed any packet loss. You've also only done a forward path... Sometimes for [reasons] the forward and reverse paths can go different ways, and one way might be a lot longer than the other way.

This is often outside the direct control of the affected ISPs and in many cases doesn't represent a fault.

It looks like something is going on that isn't optimal, but it doesn't look to me like it's a simple case of a congested link. There's no ETA on a change or improvement to the behaviour.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Equinox IT

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SlipperySausage

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#1402789 8-Oct-2015 23:30

Too many people on netflix? :0

The worst I've had to Australia previously was maybe 60ms during peak time, now its half again or double that to any server.

I don't mind if it's something out of Spark's control but at this stage I'm assuming that the 'global-gateway.net.nz' Spark servers are NZ side so wouldnt expect the ping to be 80ms to get there....

Will take a look at packet loss and try reverse trace route when it occurs again between 8pm and 11pm tomorrow. Seems to be all good again now.

Talkiet

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#1402791 8-Oct-2015 23:34

You are missing the point. Even if it looks to you like the problem is in place X it might not be. You haven't looked at the reverse path at least.

Also... Netflix is having approx zero impact on our international traffic at peak times.

Cheers N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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