Hi. My brother upgraded from VDSL to Fibre earlier this week, but things haven't gone to plan.

Changeover happened on Wednesday and they were left without any internet or phone services. He set up call diversion from his landline to his mobile.

Tech came back on Friday and finally got services working, so phone diversion was removed.

On Friday afternoon he realised his landline wasn't working properly as any local number he tried to dial wouldn't work. He called his cellphone from the landline and the caller ID showed an 06 prefixed number. He lives in Mt Roskill, Auckland. For any Auckland calls he had to dial the 09 prefix. When he dialled his normal 09 number from his cellphone, he'd get the number not obtainable tones. If he dialled the 06 number, his phone wouldn't ring. Diversion was re-established.

Today the diversion is no longer working and anybody calling the 06 number is now coming through to his landline.

He's naturally logged it with the faults team. Phone number fault logged on Friday and diversion fault logged today. 

Just seems bizzare that he'd end up being connected to an 06 number and whoever is supposed to have that number probably also doesn't have a working phone service.

Would be good if any of the Spark representatives here could have a look. I can PM you my brothers contact details (mobile phone)

Thanks
Harry