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471 posts

Ultimate Geek


# 181331 11-Oct-2015 11:23
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Hi. My brother upgraded from VDSL to Fibre earlier this week, but things haven't gone to plan.

Changeover happened on Wednesday and they were left without any internet or phone services. He set up call diversion from his landline to his mobile.

Tech came back on Friday and finally got services working, so phone diversion was removed.

On Friday afternoon he realised his landline wasn't working properly as any local number he tried to dial wouldn't work. He called his cellphone from the landline and the caller ID showed an 06 prefixed number. He lives in Mt Roskill, Auckland. For any Auckland calls he had to dial the 09 prefix. When he dialled his normal 09 number from his cellphone, he'd get the number not obtainable tones. If he dialled the 06 number, his phone wouldn't ring. Diversion was re-established.

Today the diversion is no longer working and anybody calling the 06 number is now coming through to his landline.

He's naturally logged it with the faults team. Phone number fault logged on Friday and diversion fault logged today. 

Just seems bizzare that he'd end up being connected to an 06 number and whoever is supposed to have that number probably also doesn't have a working phone service.

Would be good if any of the Spark representatives here could have a look. I can PM you my brothers contact details (mobile phone)

Thanks
Harry

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471 posts

Ultimate Geek


  # 1404716 13-Oct-2015 00:22
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My brother has told me that phone number and service is now sorted.

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Wannabe Geek


  # 1405086 13-Oct-2015 15:34
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Hi KiwiHarry...bro here...thanks for posting this up for me...

all seems to be working now but I have interrupted dial tone now...I don't have any call diversions in place...so is interrupted dial tone the norm for voice over fibre?

 
 
 
 


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Ultimate Geek


  # 1405127 13-Oct-2015 17:04
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Muzon: Hi KiwiHarry...bro here...thanks for posting this up for me...

all seems to be working now but I have interrupted dial tone now...I don't have any call diversions in place...so is interrupted dial tone the norm for voice over fibre?


No. Not from my experience (VoF but no additional services).

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Uber Geek

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  # 1405131 13-Oct-2015 17:09
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Broken dial tone could mean Voicemail message waiting





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
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  # 1405146 13-Oct-2015 18:11
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coffeebaron: Broken dial tone could mean Voicemail message waiting



You are indeed correct. MWI aka message waiting indicator and a "stutter dial tone" indicates you have a voice mail waiting.




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