Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

471 posts

Ultimate Geek

# 181331 11-Oct-2015 11:23
Send private message

Hi. My brother upgraded from VDSL to Fibre earlier this week, but things haven't gone to plan.

Changeover happened on Wednesday and they were left without any internet or phone services. He set up call diversion from his landline to his mobile.

Tech came back on Friday and finally got services working, so phone diversion was removed.

On Friday afternoon he realised his landline wasn't working properly as any local number he tried to dial wouldn't work. He called his cellphone from the landline and the caller ID showed an 06 prefixed number. He lives in Mt Roskill, Auckland. For any Auckland calls he had to dial the 09 prefix. When he dialled his normal 09 number from his cellphone, he'd get the number not obtainable tones. If he dialled the 06 number, his phone wouldn't ring. Diversion was re-established.

Today the diversion is no longer working and anybody calling the 06 number is now coming through to his landline.

He's naturally logged it with the faults team. Phone number fault logged on Friday and diversion fault logged today. 

Just seems bizzare that he'd end up being connected to an 06 number and whoever is supposed to have that number probably also doesn't have a working phone service.

Would be good if any of the Spark representatives here could have a look. I can PM you my brothers contact details (mobile phone)


Create new topic

471 posts

Ultimate Geek

  # 1404716 13-Oct-2015 00:22
Send private message

My brother has told me that phone number and service is now sorted.

1 post

Wannabe Geek

  # 1405086 13-Oct-2015 15:34
Send private message

Hi KiwiHarry...bro here...thanks for posting this up for me...

all seems to be working now but I have interrupted dial tone now...I don't have any call diversions in is interrupted dial tone the norm for voice over fibre?


378 posts

Ultimate Geek

  # 1405127 13-Oct-2015 17:04
Send private message

Muzon: Hi KiwiHarry...bro here...thanks for posting this up for me...

all seems to be working now but I have interrupted dial tone now...I don't have any call diversions in is interrupted dial tone the norm for voice over fibre?

No. Not from my experience (VoF but no additional services).

5577 posts

Uber Geek

Lifetime subscriber

  # 1405131 13-Oct-2015 17:09
Send private message

Broken dial tone could mean Voicemail message waiting

Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour


Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

2902 posts

Uber Geek

Lifetime subscriber

  # 1405146 13-Oct-2015 18:11
Send private message

coffeebaron: Broken dial tone could mean Voicemail message waiting

You are indeed correct. MWI aka message waiting indicator and a "stutter dial tone" indicates you have a voice mail waiting.


Create new topic

Switch your broadband provider now - compare prices

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30

Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01

NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00

New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33

IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07

Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42

MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40

NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15

Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08

Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55

Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19

Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48

CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.