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3940 posts

Uber Geek
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Topic # 182516 19-Oct-2015 12:08
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I know they have static IP addressing issues, but I just noticed about 11:45 all my machines at home just dropped offline.  I've got no visibility if it's on my side or not (short of going home and checking the ont + my router).





Previously known as psycik

NextPVR/OpenHAB: 
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Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
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663 posts

Ultimate Geek
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Spark NZ

  Reply # 1409156 19-Oct-2015 12:25
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Yes we have an issue.
I am on an audio conference about this issue currently.
We hope to have most Static IP customers on Fibre sorted shortly.  There may be some that take us a little longer to get sorted.
Please be assured we are treating this very seriously, and working hard to get it resolved very soon.




My views are my own, and may not necessarily represent those of my employer.



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  Reply # 1409157 19-Oct-2015 12:26
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cbrpilot: Yes we have an issue.
I am on an audio conference about this issue currently.
We hope to have most Static IP customers on Fibre sorted shortly.  There may be some that take us a little longer to get sorted.
Please be assured we are treating this very seriously, and working hard to get it resolved very soon.


Thanks.  I'm not a static ip customer though, and only just started having an issue about 11:45ish.  Was just reaching out to see if any other users had an issue.




Previously known as psycik

NextPVR/OpenHAB: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


663 posts

Ultimate Geek
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Spark NZ

  Reply # 1409160 19-Oct-2015 12:32
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If you are a dynamic IP customer, the line will bounce every 4 hours at present, but there should be no reason it will not come back up again when it bounces.
Again, expected resolution very shortly.




My views are my own, and may not necessarily represent those of my employer.

3 posts

Wannabe Geek


  Reply # 1409165 19-Oct-2015 12:43
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Spoke with Spark DIA this morning. They carried out a migration yesterday which dropped all their static IP tied to UFB.
They have this as their level red response, but as of 12:45 still not resolved.
Affects users with UFB static IP tied to DNS records. With the wrong IP DNS does not resolve, so no VPN, email, remote access etc. :-(



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  Reply # 1409167 19-Oct-2015 12:47
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cbrpilot: If you are a dynamic IP customer, the line will bounce every 4 hours at present, but there should be no reason it will not come back up again when it bounces.
Again, expected resolution very shortly.


Hmm I wonder if my WAN connection bounced and then the PPPoE auth didn't come back.




Previously known as psycik

NextPVR/OpenHAB: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


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Ultimate Geek
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Spark NZ

  Reply # 1409177 19-Oct-2015 12:52
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The fix is rolling out now.  We are prioritising Static IP customers.   If your line is not fixed now, it should be fairly shortly.
If anyone has a line which is still having an issue, please PM me now.




My views are my own, and may not necessarily represent those of my employer.

3 posts

Wannabe Geek


  Reply # 1409190 19-Oct-2015 13:15
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Thanks Pilot, that worked. Have right IP for my client. :-)

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Uber Geek
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  Reply # 1409197 19-Oct-2015 13:27
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Do you recommend rebooting the routers  or should it just go??




Regards,

Old3eyes


3 posts

Wannabe Geek


  Reply # 1409212 19-Oct-2015 13:43
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I had to drop the PPPoE link in a Draytek, then re-dial. Didn't need to reboot the entire device.
That said, if dropping the link will lose your remote connection a reboot might be a better option.

486 posts

Ultimate Geek
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  Reply # 1409222 19-Oct-2015 13:57
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pretty slow  here in central HUTT atm

fibre 30/10

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Ultimate Geek
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Spark NZ

  Reply # 1409224 19-Oct-2015 13:58
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A restart won't hurt. It may get you working sooner.




My views are my own, and may not necessarily represent those of my employer.

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  Reply # 1409225 19-Oct-2015 13:59
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cbrpilot: A restart won't hurt. It may get you working sooner.


Just did it.   nope .  Still getting  random   IP address so no  email yet..




Regards,

Old3eyes


3 posts

Wannabe Geek


  Reply # 1409363 19-Oct-2015 16:52
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Thanks cbrpilot - I'm sorted!
Cheers
Peter

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Ultimate Geek
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Spark NZ

  Reply # 1409376 19-Oct-2015 17:08
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If anyone else is having issues, can you please try restarting your RGW, and if you're still having issues, then PM me.
Thanks.




My views are my own, and may not necessarily represent those of my employer.



3940 posts

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  Reply # 1409411 19-Oct-2015 17:55
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Well duh, get home, if I was affected who knows.  My UPS which controls a PC and the ONT decided today was the day to try a self test...and drained in abut 2 mins....I guess the battery is stuffed.

So that's what took me out.




Previously known as psycik

NextPVR/OpenHAB: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,OpenHAB with Aeotech ZWave Controller
Media:Chromecast v2, ATV4, Roku3, Raspberry PI temperature Sensors and Bluetooth LE Sensors,HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


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