iMessage and FaceTime not activating since number port from VFNZ

Forums › Spark New Zealand › iMessage and FaceTime not activating since number port from VFNZ

ibewaffle

28 posts

Geek

# 182596 22-Oct-2015 16:40

So my number was ported to Spark yesterday and since the port I haven't been able to activate iMessage or FaceTime.
I've power cycled my phone, I've removed and reinserted the SIM. I've even restored the phone to stock settings and tried activating. Nothing.

I've also been in touch with Spark, seemed to get through to a L2 tech who couldn't see the initial silent text message being sent out from my number to the common +44 number.
I've read on here that this is a common issue with ports (http://www.geekzone.co.nz/forums.asp?forumid=76&topicid=175071 , http://www.geekzone.co.nz/forums.asp?topicid=146845), is there any one from Spark on here that can help me?

freitasm

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# 1411338 22-Oct-2015 19:44

I was told that this could be Apple's partners taking some time to update their tablet and can take a few days for things to settle.

ibewaffle

28 posts

Geek

# 1411358 22-Oct-2015 19:57

I recall that in the topics I mentioned.
I was able to talk to a "product specialist" at Apple who logged a job with a technical department and said she'd had a few of these calls in the last several days.
Will update on any progress.

NZFINEST

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# 1411371 22-Oct-2015 20:20

freitasm: I was told that this could be Apple's partners taking some time to update their tablet and can take a few days for things to settle.

Yes anywhere between 4 to 7 days.

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

chiefie

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# 1411403 22-Oct-2015 20:53

I recall reading somewhere is that another recommendation is to de-register your iMessage number prior to transferring number; never tried it as I have no intention to transfer from Vodafone to another carrier because of this issue.

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tdgeek

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# 1411407 22-Oct-2015 21:18

chiefie: I recall reading somewhere is that another recommendation is to de-register your iMessage number prior to transferring number; never tried it as I have no intention to transfer from Vodafone to another carrier because of this issue.

I think you have it. There was, and probably is, issues when users move between iOS and Android and forget to do such things first. Same with Find my Phone when returning one to a telco, and it can't be reset without the original user supplying Apple ID and PW

firefuze

432 posts

Ultimate Geek

# 1413449 25-Oct-2015 11:57

Could it be worth trying to de-register iMessage via Apples website (using the I don't have my phone option) and then try and re register via your iPhone?

https://selfsolve.apple.com/deregister-imessage/

ibewaffle

28 posts

Geek

# 1413452 25-Oct-2015 12:00

Right, forgot to update this!

Seemed to fix itself (or someone did without letting me know) a day after I logged the issue with Apple.

firefuze: Could it be worth trying to de-register iMessage via Apples website (using the I don't have my phone option) and then try and re register via your iPhone?

https://selfsolve.apple.com/deregister-imessage/

Had already tried that as a troubleshooting step.