Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


128 posts

Master Geek


Topic # 183907 3-Nov-2015 10:33
Send private message

We've lost our Fiber connection from our office in Apollo Drive Albany.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
7674 posts

Uber Geek
+1 received by user: 2527

Subscriber

  Reply # 1419566 3-Nov-2015 10:34
Send private message

nope fine here but not on fibre

what basic fault finding have you done?
do any of your neighbors have issues?

663 posts

Ultimate Geek
+1 received by user: 204

Trusted
Spark NZ

  Reply # 1419568 3-Nov-2015 10:38
Send private message

Our Fibre hand overs in Auckland region are all looking fine.  Session counts and traffic levels all looking normal.
Might be just you?




My views are my own, and may not necessarily represent those of my employer.



128 posts

Master Geek


  Reply # 1419569 3-Nov-2015 10:38
Send private message

I've done all the reboot and neighbor is fine but they are not on spark though.
Also, spark business support is waiting for more than 2 hours, that's why I'm thinking there might be a major issue.



128 posts

Master Geek


  Reply # 1419573 3-Nov-2015 10:43
Send private message

the router says it's connected with internet, but i could not ping anything from that router.

7674 posts

Uber Geek
+1 received by user: 2527

Subscriber

  Reply # 1419576 3-Nov-2015 10:43
Send private message

tried online chat?

reason i suggested checking with neighbors was it could be a fibre issue, which is not ISP related

3574 posts

Uber Geek
+1 received by user: 2087

Trusted
Spark NZ

  Reply # 1419582 3-Nov-2015 10:52
Send private message

Please try this...

ping 219.88.188.5

and

ping 219.88.188.5 -w 5000

Please paste the output here.

Cheers - N



128 posts

Master Geek


  Reply # 1419583 3-Nov-2015 10:53
Send private message

Yes, I'm still waiting the live chat it says more than 30 min waiting 30 min ago.

You're typing with Josh!
1406 posts

Uber Geek
+1 received by user: 143

Trusted
Subscriber

  Reply # 1419585 3-Nov-2015 10:55
Send private message

It's fine here in AKL west, having issues with getting fibre internet on checkout on website, rather nice hey




128 posts

Master Geek


  Reply # 1419591 3-Nov-2015 10:56
Send private message

PING 219.88.188.5 : 64 data bytes

--- 219.88.188.5 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss,round-trip min/avg/max = 0/0/0 ms

663 posts

Ultimate Geek
+1 received by user: 204

Trusted
Spark NZ

  Reply # 1419592 3-Nov-2015 10:57
Send private message

Have you restarted your pc and router?




My views are my own, and may not necessarily represent those of my employer.

3574 posts

Uber Geek
+1 received by user: 2087

Trusted
Spark NZ

  Reply # 1419593 3-Nov-2015 10:57
Send private message

And the other command?

N



128 posts

Master Geek


  Reply # 1419596 3-Nov-2015 11:03
Send private message


Can not resolve host name...

7674 posts

Uber Geek
+1 received by user: 2527

Subscriber

  Reply # 1419597 3-Nov-2015 11:04
Send private message

what lights do you have on the ONT?

have you checked that the router is plugged into the ONT properly?

3574 posts

Uber Geek
+1 received by user: 2087

Trusted
Spark NZ

  Reply # 1419601 3-Nov-2015 11:08
Send private message

CBSYS:
Can not resolve host name...


Are you using windows 7/8/10 and did you type it in EXACTLY? try cutting and pasting...

ping 219.88.188.5 -w 5000

That should run the same ping, but instead of the default windows timeout, wait up to 5 seconds for each response.

Cheers - N




128 posts

Master Geek


  Reply # 1419603 3-Nov-2015 11:11
Send private message

Talkiet:
CBSYS:
Can not resolve host name...


Are you using windows 7/8/10 and did you type it in EXACTLY? try cutting and pasting...

ping 219.88.188.5 -w 5000

That should run the same ping, but instead of the default windows timeout, wait up to 5 seconds for each response.

Cheers - N



I'm using windows 7 and I copy and pasted in and that was the return.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.