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Forums › Spark New Zealand (including Skinny and BigPipe) › Is Spark having a major Issue about internet now?
CBSYS

133 posts

Master Geek


#183907 3-Nov-2015 10:33
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We've lost our Fiber connection from our office in Apollo Drive Albany.




CBSYS Ltd
WORKFORCE SOLUTION - FINGER SCAN - TIME CLOCKS
 
http://www.cbsystems.co.nz

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Jase2985
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  #1419566 3-Nov-2015 10:34
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nope fine here but not on fibre

what basic fault finding have you done?
do any of your neighbors have issues?



cbrpilot
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Spark NZ

  #1419568 3-Nov-2015 10:38
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Our Fibre hand overs in Auckland region are all looking fine.  Session counts and traffic levels all looking normal.
Might be just you?




My views are my own, and may not necessarily represent those of my employer.

CBSYS

133 posts

Master Geek


  #1419569 3-Nov-2015 10:38
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I've done all the reboot and neighbor is fine but they are not on spark though.
Also, spark business support is waiting for more than 2 hours, that's why I'm thinking there might be a major issue.




CBSYS Ltd
WORKFORCE SOLUTION - FINGER SCAN - TIME CLOCKS
 
http://www.cbsystems.co.nz



CBSYS

133 posts

Master Geek


  #1419573 3-Nov-2015 10:43
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the router says it's connected with internet, but i could not ping anything from that router.




CBSYS Ltd
WORKFORCE SOLUTION - FINGER SCAN - TIME CLOCKS
 
http://www.cbsystems.co.nz

Jase2985
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  #1419576 3-Nov-2015 10:43
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tried online chat?

reason i suggested checking with neighbors was it could be a fibre issue, which is not ISP related

Talkiet
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  #1419582 3-Nov-2015 10:52
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Please try this...

ping 219.88.188.5

and

ping 219.88.188.5 -w 5000

Please paste the output here.

Cheers - N




Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

 
 
 
 

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CBSYS

133 posts

Master Geek


  #1419583 3-Nov-2015 10:53
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Yes, I'm still waiting the live chat it says more than 30 min waiting 30 min ago.




CBSYS Ltd
WORKFORCE SOLUTION - FINGER SCAN - TIME CLOCKS
 
http://www.cbsystems.co.nz

joshhill96
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  #1419585 3-Nov-2015 10:55
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It's fine here in AKL west, having issues with getting fibre internet on checkout on website, rather nice hey

CBSYS

133 posts

Master Geek


  #1419591 3-Nov-2015 10:56
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PING 219.88.188.5 : 64 data bytes

--- 219.88.188.5 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss,round-trip min/avg/max = 0/0/0 ms




CBSYS Ltd
WORKFORCE SOLUTION - FINGER SCAN - TIME CLOCKS
 
http://www.cbsystems.co.nz

cbrpilot
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Spark NZ

  #1419592 3-Nov-2015 10:57
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Have you restarted your pc and router?




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Talkiet
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  #1419593 3-Nov-2015 10:57
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And the other command?

N




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CBSYS

133 posts

Master Geek


  #1419596 3-Nov-2015 11:03
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Can not resolve host name...




CBSYS Ltd
WORKFORCE SOLUTION - FINGER SCAN - TIME CLOCKS
 
http://www.cbsystems.co.nz

Jase2985
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  #1419597 3-Nov-2015 11:04
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what lights do you have on the ONT?

have you checked that the router is plugged into the ONT properly?

Talkiet
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  #1419601 3-Nov-2015 11:08
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CBSYS:
Can not resolve host name...


Are you using windows 7/8/10 and did you type it in EXACTLY? try cutting and pasting...

ping 219.88.188.5 -w 5000

That should run the same ping, but instead of the default windows timeout, wait up to 5 seconds for each response.

Cheers - N




Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

CBSYS

133 posts

Master Geek


  #1419603 3-Nov-2015 11:11
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Talkiet:
CBSYS:
Can not resolve host name...


Are you using windows 7/8/10 and did you type it in EXACTLY? try cutting and pasting...

ping 219.88.188.5 -w 5000

That should run the same ping, but instead of the default windows timeout, wait up to 5 seconds for each response.

Cheers - N



I'm using windows 7 and I copy and pasted in and that was the return.




CBSYS Ltd
WORKFORCE SOLUTION - FINGER SCAN - TIME CLOCKS
 
http://www.cbsystems.co.nz

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