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128 posts

Master Geek


Topic # 183907 3-Nov-2015 10:33
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We've lost our Fiber connection from our office in Apollo Drive Albany.

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  Reply # 1419566 3-Nov-2015 10:34
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nope fine here but not on fibre

what basic fault finding have you done?
do any of your neighbors have issues?

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Ultimate Geek
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Spark NZ

  Reply # 1419568 3-Nov-2015 10:38
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Our Fibre hand overs in Auckland region are all looking fine.  Session counts and traffic levels all looking normal.
Might be just you?




My views are my own, and may not necessarily represent those of my employer.

 
 
 
 




128 posts

Master Geek


  Reply # 1419569 3-Nov-2015 10:38
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I've done all the reboot and neighbor is fine but they are not on spark though.
Also, spark business support is waiting for more than 2 hours, that's why I'm thinking there might be a major issue.



128 posts

Master Geek


  Reply # 1419573 3-Nov-2015 10:43
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the router says it's connected with internet, but i could not ping anything from that router.

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  Reply # 1419576 3-Nov-2015 10:43
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tried online chat?

reason i suggested checking with neighbors was it could be a fibre issue, which is not ISP related

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Spark NZ

  Reply # 1419582 3-Nov-2015 10:52
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Please try this...

ping 219.88.188.5

and

ping 219.88.188.5 -w 5000

Please paste the output here.

Cheers - N



128 posts

Master Geek


  Reply # 1419583 3-Nov-2015 10:53
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Yes, I'm still waiting the live chat it says more than 30 min waiting 30 min ago.

You're typing with Josh!
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  Reply # 1419585 3-Nov-2015 10:55
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It's fine here in AKL west, having issues with getting fibre internet on checkout on website, rather nice hey




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Master Geek


  Reply # 1419591 3-Nov-2015 10:56
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PING 219.88.188.5 : 64 data bytes

--- 219.88.188.5 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss,round-trip min/avg/max = 0/0/0 ms

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Ultimate Geek
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Spark NZ

  Reply # 1419592 3-Nov-2015 10:57
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Have you restarted your pc and router?




My views are my own, and may not necessarily represent those of my employer.

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Spark NZ

  Reply # 1419593 3-Nov-2015 10:57
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And the other command?

N



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Master Geek


  Reply # 1419596 3-Nov-2015 11:03
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Can not resolve host name...

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  Reply # 1419597 3-Nov-2015 11:04
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what lights do you have on the ONT?

have you checked that the router is plugged into the ONT properly?

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  Reply # 1419601 3-Nov-2015 11:08
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CBSYS:
Can not resolve host name...


Are you using windows 7/8/10 and did you type it in EXACTLY? try cutting and pasting...

ping 219.88.188.5 -w 5000

That should run the same ping, but instead of the default windows timeout, wait up to 5 seconds for each response.

Cheers - N




128 posts

Master Geek


  Reply # 1419603 3-Nov-2015 11:11
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Talkiet:
CBSYS:
Can not resolve host name...


Are you using windows 7/8/10 and did you type it in EXACTLY? try cutting and pasting...

ping 219.88.188.5 -w 5000

That should run the same ping, but instead of the default windows timeout, wait up to 5 seconds for each response.

Cheers - N



I'm using windows 7 and I copy and pasted in and that was the return.

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