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Topic # 185282 17-Nov-2015 09:30
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On this page I click "Learn More", I see a pop-up briefly, then it goes to this error page. Does the same thing in Chrome when logged into my spark and in Firefox when not logged in.

I wanted to change my plan. I found the right area, it opened a window, and made me login again. It then said "click here to change your plan", so I clicked it and it took my back to the MySpark home. Very useful, thanks.

So I went through it again, opened the window again, and the window actually wanted to let me try to change my plan on this page. I got the text code, hit the confirm tick box, and clicked the plan I wanted just like it said. Nothing happened. A third fault with the website. This is in Chrome, with Adblock disabled for the website. I later tried again in IE, it had a "buy now" link which worked.

So I call Spark, 30 minute wait, that's ok. But apparently I can change my plan online (tried that already) or through the app. So off I go to the app, nope I don't think it's possible - if it is it's not obvious to a very technical customer. Another fail.




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  Reply # 1429463 17-Nov-2015 10:28
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i dont see a learn more at all in your first link you posted



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  Reply # 1429470 17-Nov-2015 10:33
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See screenshot.

Click to see full size




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  Reply # 1429472 17-Nov-2015 10:36
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mine says buy now

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  Reply # 1429475 17-Nov-2015 10:38
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and no im not logged in



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  Reply # 1429477 17-Nov-2015 10:39
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I logged out as well. I still see "learn more". Anyway this was meant to be a bug report for Spark rather than a discussion.




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  Reply # 1429483 17-Nov-2015 10:46
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all i was saying is i dont see the issue you are seeing

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  Reply # 1429508 17-Nov-2015 11:17
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Well, I see the LEARN MORE "buttons", whether I'm logged in or not, and I get the 404 error screen if I click one - so it's not just you Timmmay!

I also managed to capture the interim pop-up - click on the thumbnail below:
Click to see full size

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  Reply # 1429509 17-Nov-2015 11:18
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Clicking 'Learn More' for me appears to try and display an in-frame popup type info piece, but then refreshes to a 404 page.




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