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Topic # 185658 30-Nov-2015 21:17
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Hi guys,

I've placed a fibre order with Spark, the ONT box is already installed. How long does it take to get online?

Intried calling the help desk and emails but they dont get back to me, its been almost two weeks now.


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  Reply # 1438174 30-Nov-2015 21:41
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Er - when I had my fibre connected with Spark, getting the ONT installed was the final hurdle.

Tech called through to ensure the switch over was done and did a speed test before leaving my premises.

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  Reply # 1438176 30-Nov-2015 21:48
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I just moved into the property with the ONT already installed. I just applied for a UFB connection with Spark, gave them the ONT box number confirmed the port is clear and available and now its been two weeks and nothing


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  Reply # 1438190 30-Nov-2015 22:16
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you might like to take a look at some of the existing threads about the same topic including this one

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  Reply # 1438258 1-Dec-2015 07:20
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Chase Spark for confirmation they have sent the order to Chorus.

Our neighbour connected with Spark and there was a delay of a few weeks because apparently Spark hadn't sent the order to Chorus when first requested.

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