Hi,
Got fibre last Wednesday. Have made about four phone calls to Spark, with no result. Just get told it's deep in their systems and IT guys looking at it. Also told it could take hours or days, I don't understand.
When ring takes over 2 hours for call back, I find this shocking.
Online chat is no good as when I tell them problem they just tell me to ring 0800222009, which as mentioned above hard to get someone on phone. Have transcript of online chat.
The fibre broadband is fantastic compared to adsl2+, just seems almost impossible to get them to action landline which was asked to come with fibre install.
LFC is Enable. Have phone directly plugged into ONT on tel1 plug. The tel1 light is flashing, where it should be solid.
How long is resonable to wait to get landline working on fibre?. Thanks.