Faulty ADSL line - Chorus seems doesn't want fix it anymore

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lexa

21 posts

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#189237 21-Dec-2015 13:44

Hi GZ,

I'm trying to know if chorus have a maximum intervention number for a line ?

Let me tell you the story.

I'm leaving in a remote location (Karekare), I have an ADSL @ Bigpipe.
The line is long 3500/4000 mtrs
Usually the stats are 47/49dB att and a bandwidth of 4/5Mbs

2 weeks ago we experienced a lot off drops, and slow sync 55/59dB 512k/1.5Mbs, a week after a Chorus tech came but didn't know anything about what is a line attenuation (????), change my wall plug (????) Got a sync but not good, 2/3Mbs. The same night I received a email from Bigpipe, said Chorus still detect fault on my line and a technician will come next day.

The day after, another technician came to house, plus probe, and go to the cabinet / exchange. Then came back, said that he found some bad connection, that he fixed.
Result beautiful 47dB, stable and fast like never had before. He removed the wall plug installed by his colleague, he didn't know why his colleague did that, and replug my original wall plug.
We enjoyed our 'new' line.
24hrs later, new drops and slow sync. Sometime we got full speed (rare...) but most of the time sync very low, 512/2Mbs, and drops, drops, drops, drops... Unusable.

So I rewrite to Bigpipe, now Chorus said that I'm too far, and these drops and slow speed are normal...

Like if Chorus have already done what they can... But the fact is this line should work correctly like I used it from 10 months now.

If Bigpipe looks this threat, happy to help them to bring Chorus investigate this problem : ref:_00D90oVYy._5006F184mXU:ref

cheers,

Dynamic

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#1454623 21-Dec-2015 16:04

My inlaws are at the end of a long cable as well. It's not fast, but it is stable and that is the most important thing for them.

Perhaps ask your ISP to email you a list of historical line speeds.

When we were last troubleshooting a similar issue (not so severe) for a client who worked from home, we were told that the poor speed was normal for that area. (I think he basically was aiming to get rid of us.) When I asked the guy to check historical speeds for the line he was surprised that we had been getting excellent speeds until a week ago, and was much more inclined to arrange a Chorus tech to look at the issue, which was resolved within 2 days.

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Andib

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#1454637 21-Dec-2015 16:17

IIRC Chorus have a special profile that adds stability for customers with extra long lines which ISP can request customers be placed on if needed. (I can't remember the exact details but @TimA should be able to tell you)
It's possible that as part of the troubleshooting your port has been reset which would have reset you back on to a regular ADSL profile which is intended for people much closer.

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lexa

21 posts

Geek

#1454638 21-Dec-2015 16:21

Yes, that exactly what I did.
I sent to Bigpipe previous speed (speed test) that I got, around 5Mbs (with a static IP as well)

They reply to me today, they informed Chorus that my bandwidth is low.

What I get today on the modem:

Max(Kbps): 2240 584
Rate (Kbps): 1376 505

What I get on speed test...

./speedtest-cli
Retrieving speedtest.net configuration...
Retrieving speedtest.net server list...
Testing from Bigpipe (HERE IS MY STATIC IP)...
Selecting best server based on latency...
Hosted by WorldNet (Auckland) [2.62 km]: 25.166 ms
Testing download speed........................................
Download: 0.87 Mbit/s
Testing upload speed..................................................
Upload: 0.38 Mbit/s

lexa

21 posts

Geek

#1454648 21-Dec-2015 16:44

Andib: IIRC Chorus have a special profile that adds stability for customers with extra long lines which ISP can request customers be placed on if needed. (I can't remember the exact details but @TimA should be able to tell you)
It's possible that as part of the troubleshooting your port has been reset which would have reset you back on to a regular ADSL profile which is intended for people much closer.

I don't think Bigpipe requested this kind of profile... My line is long but nothing of exceptional !