In detail. Got rung told it would be cheaper to upgrade to 200/20 and unlimited. Said maybe. Went to a shop in November they said great. Sent me modem. No upgrade. Rang 6 or 7 times. 3 hour wait each time. Callback is a lie, they just bump you up the queue and make you wait anyway. Call centre menus do not cater for someone with a genuine problem. 3 online chats.
Nothing Nothing Nothing No help. 3 hours each time for a hired call centre???
Email CEO, escalated, pre Christmas, oh we can do that end of January???
Email CEO, new escalator, may have helped, but SpeedTest is saying 25????
Compensation??? All going to simon.moutere???
Clearly it is easy to talk the Spark talk. Walk? Damp squib. Oscar Wilde's "Remarkable Rocket" too wet to go off.
Would love to have any ideas assistance, or a guide to a proper ISP.