Connection *seems* to have been upgraded, still topping out at ADSL1 speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › Connection *seems* to have been upgraded, still topping out at ADSL1 speeds

andrewNZ

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#191119 24-Jan-2016 12:38

So the infamous Outram *seems* to have had an upgrade to it's internet. The Chorus website is a bit ambiguous as to what service I should get.

It says
>5Mb/s / Upgrade to >20Mb/s by dec 2015
Map colours show
>20Mb/s

I'm definitely getting full line speed for ADSL1 (which I'm more than grateful for), But I'm wondering if I should be getting better, and if I need to do something to get it.

- Specifics -
Unlimited plan.
Bidston Street, Outram.
Master Filter installed.
Speed tests on wired Connection.

Modem
Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 121 127
Attenuation (0.1 dB): 145 75
Output Power (0.1 dBm): 190 121
Attainable Rate (Kbps): 22,648 1,007

Speedtest
Ping 41ms
Down 7.04mB/s
Up 0.86Mb/s

PS
Decided to not revive the previous Outram thread. I think it's better off dead.

PeterReader

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#1477749 24-Jan-2016 12:38

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

you have reset your modem and router
your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
your tests are always done on an ethernet connection to the router - do not use wireless for testing
you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

Your ISP and plan
Type of connection (ADSL, ADSL2, VDSL)
Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Your general location (or street)
If you are rural or urban
If you know your connection is to an exchange, cabinet or conklin
If your connection is to a ULL or wholesale service
If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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johnr

19282 posts

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#1477762 24-Jan-2016 12:43

Profile will be ADSL1 for a short time after the upgrade

andrewNZ

2487 posts

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#1477763 24-Jan-2016 12:57

Can you clarify its been since xmas

michaelmurfy

meow
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#1477767 24-Jan-2016 13:15

andrewNZ: Can you clarify its been since xmas

It can take months before the profile is switched. Also is dependant on the amount of people connected to that DSLAM etc. It'll happen eventually, but you've got to be patient.

Michael Murphy | https://murfy.nz
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andrewNZ

2487 posts

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Inactive user

#1477776 24-Jan-2016 13:50

Excellant. Thanks folks.