Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




374 posts

Ultimate Geek
+1 received by user: 10


Topic # 191153 25-Jan-2016 21:45
Send private message

Anyone else experiencing connection issues ?

 

I'm getting intermittent massive ping (11000ms in one case), disconnections, and slow page loading over the last couple of days.

 

It's affecting games (World of Warships, Armoured Warfare, etc), Youtube, Facebook, Geekzone, NZ Herald.

 

Spark doesn't appear to have anything listed, any ideas ?

 

Connection Status
DSL synchronization status Up
DSL up time 00:14:12

 

Line Status
Line standard ADSL2+
Channel type
Fast
Downstream line rate (kbit/s) 8863
Upstream line rate (kbit/s) 756
Downstream SNR (dB) 11.9
Upstream SNR (dB) 9.5
Downstream line attenuation (dB) 28
Upstream line attenuation (dB) 17.6
Downstream output power (dBmV) 18.9
Upstream output power (dBmV) 12.4
Downstream CRC 3
Upstream CRC 0
Downstream FEC 0
Upstream FEC 0

 

Tracing route to nzherald.co.nz [203.99.69.69]
over a maximum of 30 hops:

 

1 1 ms  1 ms         <1 ms 192.168.1.254
2 *       *             *         Request timed out.
3 *       *             *         Request timed out.
4 *       *             187 ms ae8-20.akcr11.global-gateway.net.nz [122.56.116.9]
5 *       *             *         Request timed out.
6 *       *             *         Request timed out.
7 *       1345 ms   *         124.157.102.125
8 *       *            *          Request timed out.
9 *       *            *          Request timed out.
10 *      727 ms   *          203.99.69.69
11 7 ms 7 ms      7 ms     203.99.69.69

 

Trace complete.

 

When it's working it's as it used to be, when it's not I'm not able to load any pages, i.e. speed test, etc

 

Sparks speed test hangs on the upload part so no results from there

 

Ookla works ok ... when I can get there ...

 

Auckland:

 

US West Coast: 

 

I'll get in touch with Spark about it but just wondering if anyone else has seen this ... ?





Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

 

- Acer Iconia 7" Android Tablet

 

Twitter: qraider


Create new topic
5417 posts

Uber Geek
+1 received by user: 231

Trusted
Geekzone
Subscriber

  Reply # 1478627 25-Jan-2016 21:45
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 

If you are posting regarding DSL speeds please check that

 

  • you have reset your modem and router 
  • your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap 
  • your tests are always done on an ethernet connection to the router - do not use wireless for testing 
  • you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 

  • Your ISP and plan 
  • Type of connection (ADSL, ADSL2, VDSL) 
  • Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) 
  • Your general location (or street) 
  • If you are rural or urban 
  • If you know your connection is to an exchange, cabinet or conklin 
  • If your connection is to a ULL or wholesale service 
  • If you have done an isolation test as per the link above 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 

I recommend you read these two blog posts:

 





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



25826 posts

Uber Geek
+1 received by user: 5553

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1478702 26-Jan-2016 07:23
One person supports this post
Send private message

Are you saturating your upstream and/or torrenting which would cause upstream to be saturated?

 

 


 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1478703 26-Jan-2016 07:27
Send private message

Have you tried hard resetting the modem ?



374 posts

Ultimate Geek
+1 received by user: 10


  Reply # 1478904 26-Jan-2016 11:44
Send private message

sbiddle: Are you saturating your upstream and/or torrenting which would cause upstream to be saturated?

 

There's nothing that I know of that might be saturating the upstream or torrenting

 

johnr: Have you tried hard resetting the modem ?

 

I haven't done a reset ... but I did set up a 2nd SSID around the same time for an old iPhone to connect to ... it didn't like the existing one (encryption issue)

 

I'd forgotten about that :(

 

I'll do factory reset and monitor

 

Thanks!!

 

 

 

 





Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

 

- Acer Iconia 7" Android Tablet

 

Twitter: qraider


4557 posts

Uber Geek
+1 received by user: 1345


  Reply # 1478926 26-Jan-2016 12:14
Send private message

qraider:

 

I haven't done a reset ... but I did set up a 2nd SSID around the same time for an old iPhone to connect to ... it didn't like the existing one (encryption issue)

 

I'd forgotten about that :(

 

 

 

 

There's your problem. That iPhone is probably uploading madly to iCloud.




374 posts

Ultimate Geek
+1 received by user: 10


  Reply # 1481012 29-Jan-2016 07:46
Send private message

Update: Factory reset, updated to latest firmware on modem, monitoring (still has the occasional hitch but seems better)

 

iPhone is leaving this weekend so will do another reset then and keep an eye on it.





Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

 

- Acer Iconia 7" Android Tablet

 

Twitter: qraider


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.