Connection issues - intermittent massive ping, disconnections, and slow page loading

Forums › Spark New Zealand (including Skinny and BigPipe) › Connection issues - intermittent massive ping, disconnections, and slow page loading

qraider

374 posts

Ultimate Geek
+1 received by user: 10

#191153 25-Jan-2016 21:45

Anyone else experiencing connection issues ?

I'm getting intermittent massive ping (11000ms in one case), disconnections, and slow page loading over the last couple of days.

It's affecting games (World of Warships, Armoured Warfare, etc), Youtube, Facebook, Geekzone, NZ Herald.

Spark doesn't appear to have anything listed, any ideas ?

Connection Status
DSL synchronization status Up
DSL up time 00:14:12

Line Status
Line standard ADSL2+
Channel type
Fast
Downstream line rate (kbit/s) 8863
Upstream line rate (kbit/s) 756
Downstream SNR (dB) 11.9
Upstream SNR (dB) 9.5
Downstream line attenuation (dB) 28
Upstream line attenuation (dB) 17.6
Downstream output power (dBmV) 18.9
Upstream output power (dBmV) 12.4
Downstream CRC 3
Upstream CRC 0
Downstream FEC 0
Upstream FEC 0

Tracing route to nzherald.co.nz [203.99.69.69]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * 187 ms ae8-20.akcr11.global-gateway.net.nz [122.56.116.9]
5 * * * Request timed out.
6 * * * Request timed out.
7 * 1345 ms * 124.157.102.125
8 * * * Request timed out.
9 * * * Request timed out.
10 * 727 ms * 203.99.69.69
11 7 ms 7 ms 7 ms 203.99.69.69

Trace complete.

When it's working it's as it used to be, when it's not I'm not able to load any pages, i.e. speed test, etc

Sparks speed test hangs on the upload part so no results from there

Ookla works ok ... when I can get there ...

Auckland:

US West Coast:

I'll get in touch with Spark about it but just wondering if anyone else has seen this ... ?

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

PeterReader

6028 posts

Uber Geek
+1 received by user: 461

Trusted

Geekzone

Lifetime subscriber

#1478627 25-Jan-2016 21:45

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

you have reset your modem and router
your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
your tests are always done on an ethernet connection to the router - do not use wireless for testing
you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

Your ISP and plan
Type of connection (ADSL, ADSL2, VDSL)
Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Your general location (or street)
If you are rural or urban
If you know your connection is to an exchange, cabinet or conklin
If your connection is to a ULL or wholesale service
If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

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sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1478702 26-Jan-2016 07:23

Are you saturating your upstream and/or torrenting which would cause upstream to be saturated?

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#1478703 26-Jan-2016 07:27

Have you tried hard resetting the modem ?

qraider

374 posts

Ultimate Geek
+1 received by user: 10

#1478904 26-Jan-2016 11:44

sbiddle: Are you saturating your upstream and/or torrenting which would cause upstream to be saturated?

There's nothing that I know of that might be saturating the upstream or torrenting

johnr: Have you tried hard resetting the modem ?

I haven't done a reset ... but I did set up a 2nd SSID around the same time for an old iPhone to connect to ... it didn't like the existing one (encryption issue)

I'd forgotten about that :(

I'll do factory reset and monitor

Thanks!!

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

RunningMan

9186 posts

Uber Geek
+1 received by user: 4840

#1478926 26-Jan-2016 12:14

qraider:

I haven't done a reset ... but I did set up a 2nd SSID around the same time for an old iPhone to connect to ... it didn't like the existing one (encryption issue)

I'd forgotten about that :(

There's your problem. That iPhone is probably uploading madly to iCloud.

qraider

374 posts

Ultimate Geek
+1 received by user: 10

#1481012 29-Jan-2016 07:46

Update: Factory reset, updated to latest firmware on modem, monitoring (still has the occasional hitch but seems better)

iPhone is leaving this weekend so will do another reset then and keep an eye on it.

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider