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Topic # 191342 1-Feb-2016 17:12
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A few months back I had a problem with loud crackling on my landline. It was suggested here that there might be an issue where the line came into the property, where the VDSL master splitter is installed. Spark sent a tech out and sure enough that was the problem. He did some work, and crystal clear reception was restored. My internet was unaffected by that problem, from memory.

 

About a week ago I noticed the crackle was back. At first it wasn't too bad but now it's to the point where the phone is almost unusable. Over the last two days my VDSL connection has also dropped (once yesterday, once today) requiring a modem restart which restored the connection.

 

Before I call Spark again, I was just wondering if these issues are likely to be related, and whether it's something that should be covered under my wire maintenance contract.

 

The phone I am using is a Uniden cordless. Unfortunately I don't have a standard landline to test the jackpot but I can borrow one.





Geek girl. Freelance copywriter and editor at Unmistakable.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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  Reply # 1482988 1-Feb-2016 17:19
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A corroded or damaged cable joint would be the obvious cause of both those issues. Given you have a master splitter, it's unlikely such an issue would affect both phone and xDSL unless on the incoming side of the filter, so chances are it's in the Chorus network.




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  Reply # 1483010 1-Feb-2016 17:51
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Cool, thank you. I'll borrow a corded landline from my parents this evening just to be 100% sure then give Spark a call.





Geek girl. Freelance copywriter and editor at Unmistakable.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


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