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Topic # 192091 26-Feb-2016 13:28
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I got a call from a friend who has an xtra email address.   She has a bunch of mail apps setup on tablets/PCs/phones that all seemed to have stopped connecting at more or less the same time.  I think the Yahoo Mail app is still working for her.

 

 

 

I'm not sure how they were configured, but it's likely that if EAS was available that would have been used, with IMAP as the fallback.  I was just wondering if anyone knows of any recentish changes on the Xtra/Yahoo end of this before I have to go for a drive to help her.

 

 

 

-Qyiet

 

 

 

 





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  Reply # 1499827 26-Feb-2016 13:36
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Try logging in via the website. I've had this happen and for some reason the account had been locked out so by logging in via the website it asked for a captcha entry or something (can't remember) but that unlocked the account and everything started working again




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  Reply # 1499857 26-Feb-2016 13:51
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bcourtney:

 

Try logging in via the website. I've had this happen and for some reason the account had been locked out so by logging in via the website it asked for a captcha entry or something (can't remember) but that unlocked the account and everything started working again

 

 

That was one of the few access methods that was still working for them, but I'll get them to give it another go.  Thanks.





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Ultimate Geek
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  Reply # 1499912 26-Feb-2016 15:08
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i have seen this happen a bit... the sotry i got told is that if they have 3 logins at once then they lock the account.. got to log back in by web mail.

 

It would be nice to be able to turn it off..... 





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  Reply # 1499943 26-Feb-2016 15:44
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CADMAX:

 

...if they have 3 logins at once then they lock the account..

 

 

Woah.. that's a low threshold.   PC, Phone and Tablet does that.   This is before you start with things like "Partners Phone" because they have a shared email address.





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Uber Geek
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  Reply # 1499945 26-Feb-2016 15:46
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CADMAX:

 

i have seen this happen a bit... the sotry i got told is that if they have 3 logins at once then they lock the account.. got to log back in by web mail.

 

It would be nice to be able to turn it off..... 

 

 

 

 

It is because it is also based on Yahoos free email service, that is also used by spammers and scammers. So their security on it is pretty tight to try to stop abuse. But they have had numerous problems in the past. 


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  Reply # 1502165 1-Mar-2016 15:11
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1: Set her up with a new gmail or outlook.com email address

 

2: Configure the mail fetcher option in gmail/outlook.com to pull her old xtra email into her new account

 

3: Switch all her devices to use the new account

 

4: Get her to tell all her friends the new email address

 

5: Over time get her to change email subscriptions and online accounts to the new email address

 

After awhile she's no longer dependent on crappy ISP provided email.

 

 


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  Reply # 1502166 1-Mar-2016 15:16
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Ragnor:

 

1: Set her up with a new gmail or outlook.com email address

 

2: Configure the mail fetcher option in gmail/outlook.com to pull her old xtra email into her new account

 

3: Switch all her devices to use the new account

 

4: Get her to tell all her friends the new email address

 

5: Over time get her to change email subscriptions and online accounts to the new email address

 

After awhile she's no longer dependent on crappy ISP provided email.

 

 

This. A million times.... People being locked to an ISP's email drives me insane... Almost as much as seeing an xtra email address on the side of their business van....





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  Reply # 1502172 1-Mar-2016 15:35
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Ragnor:

 

1: Set her up with a new gmail or outlook.com email address

 

2: Configure the mail fetcher option in gmail/outlook.com to pull her old xtra email into her new account

 

 

 

I wish I could, and I'll try that.  But I don't think it's going to fly as an option.frown





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  Reply # 1502225 1-Mar-2016 16:09
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The main problem with this suggested setup is the delay google adds in checking the legacy email box.

 

The time between checks varies (depending on the time of day and historically how active the email box is, plus some other metric probably). I've found that even a heavily used mailbox will only be checked once every 30-45 minutes.

 

This is a long time to be waiting in this day & age, when someone sends you an email to the legacy mailbox. As a silver lining I feel like this does actually help encourage use of the new 'native' email address.

 

 


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