Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1083 posts

Uber Geek
+1 received by user: 372

Subscriber

Topic # 192161 29-Feb-2016 12:49
Send private message

Anybody know how long it takes for your account to reflect fibre after changing from vdsl. I changed over about a week ago and my account is still showing as ulta vdsl when I need it to show fibre so I can upgrade my account from 30/10 to 100/20.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


Create new topic
2674 posts

Uber Geek
+1 received by user: 520


  Reply # 1501455 29-Feb-2016 13:02
Send private message

So you have just ordered Fibre and that's still being processed?





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

1317 posts

Uber Geek
+1 received by user: 205


  Reply # 1501475 29-Feb-2016 13:22
Send private message

Are you on naked?

If you've got working phone then your situation is different to what mine was.

Also if you log into your router and the longest connection duration is 4 hours, then it's a sign their auto provsioning hasn't worked.
The provsioning got stuck with me.



1083 posts

Uber Geek
+1 received by user: 372

Subscriber

  Reply # 1501821 29-Feb-2016 21:07
Send private message

Nope fibre has been installed and I am running on it now for just on a week but spark is still showing I am on ultra vdsl (on my spark page) , I am unable to upgrade my fibre plan (wrong plan ordered at time) , because its not showing I am on fibre.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man




1083 posts

Uber Geek
+1 received by user: 372

Subscriber

  Reply # 1505841 4-Mar-2016 09:58
Send private message

Sigh so this is getting to the point of being pretty stupid now. Over a week and a half now and nobody has been able to do anything about my fibre issue. As stated above I have been on fibre now for over a week and a half yet its still showing I am on ultra vdsl , I have rung up and spoken about this 3 times now and still not getting anywhere.

 

I want my connection upgraded from 30/10 to 100/20 (free upgrade) , however I cant because everything is still telling me I am on ultra VDSL

 

I have been on live chat but they say there is nothing they can do and to call 0800 222 009

 

All 3 times I have rung and finally gotten to speak to somebody they are asking me if an ONT box has been installed in the house and time and time again I am telling them I am connected to the ONT box in the house and that I am already running on fibre, their reply is you cant be because you are still on VDSL. I AM NOT ON VDSL I AM RUNNING ON FIBRE i say and round and round we go.

 

I would like to get off this merry go round , help me Jebus





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


5130 posts

Uber Geek
+1 received by user: 1071

Trusted
Subscriber

  Reply # 1505851 4-Mar-2016 10:12
Send private message

Mspec:

 

Anybody know how long it takes for your account to reflect fibre after changing from vdsl. I changed over about a week ago and my account is still showing as ulta vdsl when I need it to show fibre so I can upgrade my account from 30/10 to 100/20.

 

 

 

 

My fibre / Internet service isn't even on my "MySpark". It only appears on my monthly statement. But for that, you'd not think I had any Internet service at all. 

 

I've contacted Spark about it a couple of times and spent a fair bit of time following it up. They have deleted and re-created my MySpark account a couple of times, but nothing changes. They don't appear to know how to address it. They appear to have some holes in the integration of their services with the customer online window into them. 

 

 





____________________________________________________
I'm on a high fibre diet. 

 

High fibre diet


7685 posts

Uber Geek
+1 received by user: 2531

Subscriber

  Reply # 1505854 4-Mar-2016 10:15
Send private message
5130 posts

Uber Geek
+1 received by user: 1071

Trusted
Subscriber

  Reply # 1505857 4-Mar-2016 10:16
Send private message

Mspec:

 

Sigh so this is getting to the point of being pretty stupid now. Over a week and a half now and nobody has been able to do anything about my fibre issue. As stated above I have been on fibre now for over a week and a half yet its still showing I am on ultra vdsl , I have rung up and spoken about this 3 times now and still not getting anywhere.

 

I want my connection upgraded from 30/10 to 100/20 (free upgrade) , however I cant because everything is still telling me I am on ultra VDSL

 

I have been on live chat but they say there is nothing they can do and to call 0800 222 009

 

All 3 times I have rung and finally gotten to speak to somebody they are asking me if an ONT box has been installed in the house and time and time again I am telling them I am connected to the ONT box in the house and that I am already running on fibre, their reply is you cant be because you are still on VDSL. I AM NOT ON VDSL I AM RUNNING ON FIBRE i say and round and round we go.

 

I would like to get off this merry go round , help me Jebus

 

 

 

See my other comment. The fibre service seems to be only partially visible to them (them being "123") and completely invisible to the customer. If I tried to upgrade I doubt I could because - online - I don't have any Internet service with Spark at all. Despite - like you - having an existing fibre connection up and running...and in my case, for months now. 





____________________________________________________
I'm on a high fibre diet. 

 

High fibre diet


676 posts

Ultimate Geek
+1 received by user: 222

Trusted
Spark NZ

  Reply # 1505908 4-Mar-2016 11:57
Send private message

Hi Linux, can you please PM me your details and I will see what I can do.

 

Thanks





My views are my own, and may not necessarily represent those of my employer.



1083 posts

Uber Geek
+1 received by user: 372

Subscriber

  Reply # 1506070 4-Mar-2016 16:35
Send private message

A huge thanks to @cbrpilot who has sorted out my problem within 2 hours, your help has been invaluable.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.