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Topic # 192187 1-Mar-2016 11:26
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Just received:

 

 

From today, Spark will be returning savings to customers from price increases last year, following a Commerce Commission decision not to backdate higher Chorus lines charges. This will benefit eligible home and business customers who are on affected Spark broadband and landline-only plans.

 

Home broadband customers will be able to go online to get their savings as a $33 account credit on their monthly bill, a six months’ data upgrade to their broadband plan (worth from $60) or make a $33 donation to a cause of their choice on Givealittle, and Home landline-only customers will receive a $33 account credit. The $33 equates to the net savings to Spark from the Commerce Commission decision.   

 

Jason Paris, CEO of Spark Home, Mobile and Business said: “We put up our prices in February last year after the Commerce Commission threatened to backdate higher Chorus charges from the previous December.

 

“At the time, we said that if there was no backdating, we would do the right thing and return savings where we could to our customers. While most broadband retailers increased their prices around the same time, to our knowledge we are the only retailer who is now giving back to customers.”

 

In December 2015, the Commerce Commission increased Chorus lines charges by even more than previously indicated – which prompted further increases in Spark’s retail prices from February this year – but it stopped short of backdating the higher charges by 12 months or more.

 

“In recent weeks, Chorus and other industry players have confirmed they will not appeal the Commerce Commission’s final decision, and this certainty now means we can follow through on our commitment to return savings to our customers.”

 

From today, Spark is informing all affected customers directly through their bill to let them know what they are eligible for and, in the case of broadband customers, how to go online and choose their savings option.

 

“We’re really pleased we can offer broadband customers a range of choices in how they get their savings and it will only take a few quick minutes to go online and make their selection,” said Paris.

 

Chorus line charges make up more than half what most New Zealanders pay for their broadband or landline services.

 





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  Reply # 1502057 1-Mar-2016 11:39
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Excellent decision by Spark. I hope this puts pressure on other ISP's who put their prices up for this reason, to follow suit.


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  Reply # 1502065 1-Mar-2016 12:00
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Wow I don't know what to say!


 
 
 
 


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  Reply # 1502094 1-Mar-2016 12:31
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But only if you remained on an affected DSL plan until Nov 2015.

 

Eligible customers are those who were on affected broadband and landline plans in February 2015 when the price increases were applied, and were still on those plans in November 2015.

 

I moved to UFB at some point between these two dates, so am not eligible, even though I had x months of higher pricing.  Spark says it is due to the complexity of working out part charges, but this should be trivial to determine.


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  Reply # 1502100 1-Mar-2016 12:49
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Mum left spark end of Jan. Can she get anything? Just looks like a bill discount so don't think so

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  Reply # 1502104 1-Mar-2016 12:59
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GregV:

 

But only if you remained on an affected DSL plan until Nov 2015.

 

Eligible customers are those who were on affected broadband and landline plans in February 2015 when the price increases were applied, and were still on those plans in November 2015.

 

I moved to UFB at some point between these two dates, so am not eligible, even though I had x months of higher pricing.  Spark says it is due to the complexity of working out part charges, but this should be trivial to determine.

 

 

 

 

If you've ever worked on Telco systems you would know that nothing is trivial when it comes to billing - especially when it comes to part month charges and crediting portions of historical amounts. cool

 

 

 

(thats why we don't do any pro-rating or usage based charging at Bigpipe - keeps things simpler for us, and therefore fewer customer billing problems)





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  Reply # 1502119 1-Mar-2016 13:15
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OK, perhaps not trivial, but Spark should have records of who was on an affected plan, and how long they were on it.  Then just pro-rata the eligible amount.   I should be an easy case, as I am still with Spark.


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  Reply # 1502125 1-Mar-2016 13:35
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Good on Spark, and they deserve good PR from this, as it shows they are acting fairly.


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  Reply # 1502143 1-Mar-2016 14:21
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mattwnz:

 

Good on Spark, and they deserve good PR from this, as it shows they are acting fairly.

 

 

 

 

Maybe devils advocate, but are they not just doing what they publicalliy said they would do when they put the price up (and customers who have disconnected in this time might well have a case to ask for a refund too) Spark put the prices up in anticipation of backdating, which did not happen, thus they did not incur the cost so they are refunding this cash back


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  Reply # 1502157 1-Mar-2016 14:58
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pchs:

 

mattwnz:

 

Good on Spark, and they deserve good PR from this, as it shows they are acting fairly.

 

 

 

 

Maybe devils advocate, but are they not just doing what they publicalliy said they would do when they put the price up (and customers who have disconnected in this time might well have a case to ask for a refund too) Spark put the prices up in anticipation of backdating, which did not happen, thus they did not incur the cost so they are refunding this cash back

 

 

 

 

They could always keep it though. Also I wonder how other ISPs are going to follow Sparks lead.


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  Reply # 1502664 2-Mar-2016 09:10
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"'Hundreds of thousands of Spark customers will get a $33 credit on their phone or internet bill – but only if they go online to claim it by the end of April.

 

The refund is designed to honour a commitment the company made last year and applies to people who were on capped copper-broadband plans between February and November, or who had a phone-only plan in Auckland, Wellington or Christchurch.

 

Customers still on capped plans will have the alternative of choosing a free six-month upgrade to their broadband plan, worth from $60, or Spark is giving customers the option of donating the $33 rebate to charity through givealittle.co.nz.'"

 

http://www.spark.co.nz/giveback


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  Reply # 1502665 2-Mar-2016 09:10
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"'Hundreds of thousands of Spark customers will get a $33 credit on their phone or internet bill – but only if they go online to claim it by the end of April.

 

The refund is designed to honour a commitment the company made last year and applies to people who were on capped copper-broadband plans between February and November, or who had a phone-only plan in Auckland, Wellington or Christchurch.

 

Customers still on capped plans will have the alternative of choosing a free six-month upgrade to their broadband plan, worth from $60, or Spark is giving customers the option of donating the $33 rebate to charity through givealittle.co.nz.'"

 

http://www.spark.co.nz/giveback


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  Reply # 1511940 12-Mar-2016 12:54
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I just tried the link and got told I'm not eligable. Just trying to work out why.

I had broadband copper in that period, fibre install didn't happen until December.

Only thing I can think of was I was on unlimited naked, not an eligable plan?

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  Reply # 1511943 12-Mar-2016 12:58
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rugrat: I just tried the link and got told I'm not eligable. Just trying to work out why.

I had broadband copper in that period, fibre install didn't happen until December.

Only thing I can think of was I was on unlimited naked, not an eligable plan?


I tried it and the said mine didn't apply either. I switched to unlimited late last year which am am guessing is why.

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  Reply # 1511946 12-Mar-2016 13:02
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i think you have to wait till AFTER your march bill

 

 


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  Reply # 1512090 12-Mar-2016 17:31
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Where is the link? Although I suspect any credit may have been applied to my March invoice (although I can't see a notice about it anywhere).


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