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31 posts

Geek


#193813 25-Mar-2016 02:44
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hey ALL

 

I have been having these random slow downs on random times of the day about once a week.

 

My download speed stays at 1mbps while the norm is around 12-13mbps. https://www.speedtest.net/my-result/5194314650

 

 

 

I tried chasing bigpipe support but they have been doing line tests.

 

Somtimes they say the line test is fine and sometimes they have said there is a "possible fault" with the line.

 

The thing is the line usually becomes normal in the morning because there is a pattern of the line slow down of about 24hours at a time.

 

There is no LOAD on the line whatsoever. my pc is the only device connected through ethernet. Nothing in the background hogging the bandwidth at all.

 

 

 

Tracing route to www.trademe.co.nz [202.162.72.2]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    18 ms    18 ms    18 ms  100.70.0.1
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    18 ms    18 ms    18 ms  122.56.60.69
  6    18 ms    17 ms    18 ms  x1-1-1-200.akcr11.global-gateway.net.nz [122.56.
118.89]
  7    34 ms    33 ms    33 ms  ae9-43.tkcr5.global-gateway.net.nz [122.56.127.6
2]
  8    44 ms    45 ms    44 ms  easycall-comb.tkcr3.global-gateway.net.nz [202.5
0.234.126]
  9    66 ms    43 ms    44 ms  202.21.128.139
 10    43 ms    44 ms    47 ms  www.trademe.co.nz [202.162.72.2]

Trace complete.

 

 

 

Any help?


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5964 posts

Uber Geek


  #1519436 25-Mar-2016 07:34
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Speedtest is not relevant to troubleshoot this. Need your ADSL line stats from the modem - sync rate, attenuation and noise margin.


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Uber Geek

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  #1519441 25-Mar-2016 08:16
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 Line stats are the most important requirement here.

 

Based on your speedtest.net post above my pick is upstream saturation, despite you saying that's not the case.

 

 


 
 
 
 


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Uber Geek

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  #1519443 25-Mar-2016 08:18
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Have you got a master filter installed? If not, get one installed.

 

They were nice enough to make a blog post: http://pages.bigpipe.co.nz/the-bigpipe-big-guide-to-improving-your-broadband-2016/ - But yes, you need to provide further information also. I am guessing upload saturation.







31 posts

Geek


  #1519533 25-Mar-2016 10:37
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sbiddle:

 

 Line stats are the most important requirement here.

 

Based on your speedtest.net post above my pick is upstream saturation, despite you saying that's not the case.

 

 

 

 

 

 

here you go :

 

 

 

--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.13 , 2014-01-20T16:21:49
Boot Version: 1.06
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version:  AnnexA version - A2pB023k.d21d
DSL VPI/VCI:         0/100
DSL Status:          Showtime
DSL Mode:            ADSL2+
DSL Channel:         
DSL Upstream Rate:   569 Kbps
DSL Downstream Rate: 1088 Kbps

                      Down         up    
DSL Noise Margin:    13.1 dB      10.1 dB
DSL Attenuation:     35.0 dB      30.8 dB
DSL Transmit Power:  16.4 dBm     12.6 dBm


    


5964 posts

Uber Geek


  #1519536 25-Mar-2016 10:44
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Upstream saturation is not the problem here - it's a physical wiring issue. Your downstream sync rate is consistent with the throughput you are getting.

 

Start with an isolation test (where's @PeterReader when you need him?). Unplug all other phone devices, check your phone cables etc.

 

EDIT: I should add that the sync rate is dreadful for that attenuation, it should be much higher. I'd be looking for loose or corroded joins or plugs given this is intermittent.


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