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Topic # 195006 2-Apr-2016 15:29
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i was wondering how exactly spark determine who can and who can not have their RBI in the areas they have upgraded their towers to 700mhz LTE.

 

6 months ago our local tower was upgraded and because i have a nokia 640 LTE phone i saw this had happened.

 

i informed my friends who were all on spark mobile data plans. they can not get vodafone coverage where they are.

 

the nearest ADSL is at least 20 klms away.

 

one of my friends rung spark straight away and spark sent him out a modem. it works very well even though he is in a marginal coverage area.

 

however my other friends left it too late , they waited till the address checker came out and now they are being told they are in marginal areas and service is not available.

 

i rung spark with a list of addresses and was told which ones could and could not get the plans.

 

my friends who had got the spark plan and modem earlier was now on the, could not get service, list.

 

when i pointed  out that he was with them on RBI 4G i was told i was mistaken and they must have a dongle.

 

i said no, they had a B315 , then we had a big argument about that this was not possible because it would not work out there.

 

then i said i had taken my LTE phone to a lot of the marginal addresses and i had got 2 or 3 4G bars on my phone.

 

i was informed that spark RBI was on the 700 frequency and LTE was different and just because i got 4G signal on my phone did not mean their modems would work there.

 

i have talked to a lot of spark people about this over the phone and they all sing the same song.

 

i am lucky i can get vodafone, but my friends are stuck on very expensive mobile data plans.

 

i do not understand sparks attitude

 

 

 

 


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  Reply # 1524707 2-Apr-2016 17:22
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ADSL 20kms away? Really?


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  Reply # 1524709 2-Apr-2016 17:42
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quickymart:

 

ADSL 20kms away? Really?

 

 

no the nearest person with adsl is 20km away is how i read it




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  Reply # 1524767 2-Apr-2016 19:14
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Jase2985:

 

quickymart:

 

ADSL 20kms away? Really?

 

 

no the nearest person with adsl is 20km away is how i read it

 

 

yes we live west of collingwood and the cable never went over the bridge, the bulk of the community live at least 10 klms away from the bridge.

 

we have been told by all concerned it will never ever go across the bridge

 

and the exchange will never ever be enabled for ADSL


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  Reply # 1524769 2-Apr-2016 19:16
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kaihoka:

 

Jase2985:

 

quickymart:

 

ADSL 20kms away? Really?

 

 

no the nearest person with adsl is 20km away is how i read it

 

 

yes we live west of collingwood and the cable never went over the bridge, the bulk of the community live at least 10 klms away from the bridge.

 

we have been told by all concerned it will never ever go across the bridge

 

and the exchange will never ever be enabled for ADSL

 

 

Mind flicking me a DM with your address? Have sorted out a few addresses in Collingwood for internet.





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  Reply # 1524789 2-Apr-2016 19:53
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kaihoka:

 

i was wondering how exactly spark determine who can and who can not have their RBI in the areas they have upgraded their towers to 700mhz LTE.

 

6 months ago our local tower was upgraded and because i have a nokia 640 LTE phone i saw this had happened.

 

i informed my friends who were all on spark mobile data plans. they can not get vodafone coverage where they are.

 

the nearest ADSL is at least 20 klms away.

 

one of my friends rung spark straight away and spark sent him out a modem. it works very well even though he is in a marginal coverage area.

 

however my other friends left it too late , they waited till the address checker came out and now they are being told they are in marginal areas and service is not available.

 

i rung spark with a list of addresses and was told which ones could and could not get the plans.

 

my friends who had got the spark plan and modem earlier was now on the, could not get service, list.

 

when i pointed  out that he was with them on RBI 4G i was told i was mistaken and they must have a dongle.

 

i said no, they had a B315 , then we had a big argument about that this was not possible because it would not work out there.

 

then i said i had taken my LTE phone to a lot of the marginal addresses and i had got 2 or 3 4G bars on my phone.

 

i was informed that spark RBI was on the 700 frequency and LTE was different and just because i got 4G signal on my phone did not mean their modems would work there.

 

i have talked to a lot of spark people about this over the phone and they all sing the same song.

 

i am lucky i can get vodafone, but my friends are stuck on very expensive mobile data plans.

 

i do not understand sparks attitude

 

 

 

 

 

 

I don't believe Spark has an attitude, do you feel they don't want your business? Use caps too when appropriate, punctuation, etc. Otherwise it looks a bit, umm random. See what Michael pops up with for now.




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  Reply # 1524831 2-Apr-2016 20:57
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i am sorry for my lack of capitals and punctuation i will pay more attention next time


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  Reply # 1524923 2-Apr-2016 23:31
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I know that area reasonably well...what does Chorus's map say for your location?




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  Reply # 1524996 3-Apr-2016 07:49
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quickymart:

I know that area reasonably well...what does Chorus's map say for your location?


There is no ADSL west of Collingwood.
A fibre cable was laid from takaka to Collingwood but they stopped.at the first bridge across the valley on the way to farewell spit.
For people like myself Vodafone RBI is great.
But the voda tower does not have the coverage the spark does.
If you request and RBI install in a marginal Vodafone area they will come out with an antenna and see if it works.
But spark will.only release its plans to people with maximum coverage on their map.
So it does seem that spark.does not want the business

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  Reply # 1525167 3-Apr-2016 12:05
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As I said in a private message there are many factors going on here including capacity planning etc.

 

http://skinny.co.nz/broadband - check if that is available at your address, if you're in "moderate" 4G over 700MHz range (as per the Spark coverage maps at http://spark.co.nz/coverage) then give Skinny a call and ask them. If they say no, the answer is no and the likely answer here is they need to add more capacity to the tower you're on before they can offer any more users a connection. It is not that they don't want your business, it is that they need to take care of their existing customers too.

 

Vodafone RBI is your solution from the government for faster internet because you're not getting ADSL ever, you're simply too far out to make it viable (Chorus will never recover their costs from doing so - and you're served directly from Collingwood). Ultimate Broadband have some pretty attractive packages here.

 

Otherwise really you've got nothing to complain about. You've got a solution, it just seems you wanted to complain about Spark for no real reason at all.







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  Reply # 1525189 3-Apr-2016 13:39
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michaelmurfy:

 

As I said in a private message there are many factors going on here including capacity planning etc.

 

http://skinny.co.nz/broadband - check if that is available at your address, if you're in "moderate" 4G over 700MHz range (as per the Spark coverage maps at http://spark.co.nz/coverage) then give Skinny a call and ask them. If they say no, the answer is no and the likely answer here is they need to add more capacity to the tower you're on before they can offer any more users a connection. It is not that they don't want your business, it is that they need to take care of their existing customers too.

 

Vodafone RBI is your solution from the government for faster internet because you're not getting ADSL ever, you're simply too far out to make it viable (Chorus will never recover their costs from doing so - and you're served directly from Collingwood). Ultimate Broadband have some pretty attractive packages here.

 

Otherwise really you've got nothing to complain about. You've got a solution, it just seems you wanted to complain about Spark for no real reason at all.

 

 

what solution

 

i am talking about people who have no vodafone coverage but good spark coverage.

 

both the spark and vodafone towers are sectored and spark has a southwest sector that vodafone does not.

 

vodafone RBI is an excellent service with great support but if you have not got vodafone signal that means nothing.

 

and vodafone has tried to install and failed at these places.

 

when spark upgraded their tower to 4G i thought great my friends will at last get cheaper internet but they will not give out modems in any marginal area.

 

if they are worried about over subscribed towers why do they make their plans available to people who are currently on ADSL in collingwood.




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  Reply # 1525190 3-Apr-2016 13:44
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and i should mention that a lot of these people are existing spark customers with dongles and mobile data plans.

 

so you would think spark would look after tham


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  Reply # 1525207 3-Apr-2016 15:02
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what makes you think the ISP has any loyalty towards its customers?


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  Reply # 1525215 3-Apr-2016 15:19
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Jase2985:
what makes you think the ISP has any loyalty towards its customers?

Well my ISP does.  Then again, they're a small company where personal service is provided and I'm not just a number whom they've never heard of.

I agree that most ISPs just treat customers as a resource to be exploited.  However, there are exceptions to the rule such as NetSpeed.  I can't speak highly enough of the service I've received from Stan over the years.  Anyone using an RBI connection would be well advised to check them out.








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  Reply # 1525593 4-Apr-2016 10:10
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grant_k:

 

Jase2985:
what makes you think the ISP has any loyalty towards its customers?

Well my ISP does.  Then again, they're a small company where personal service is provided and I'm not just a number whom they've never heard of.

I agree that most ISPs just treat customers as a resource to be exploited.  However, there are exceptions to the rule such as NetSpeed.  I can't speak highly enough of the service I've received from Stan over the years.  Anyone using an RBI connection would be well advised to check them out.

 

 

spark do not wholesale their RBI to third parties

 

only vodafone does


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  Reply # 1525615 4-Apr-2016 10:36
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kaihoka:

 

grant_k:

 

Jase2985:
what makes you think the ISP has any loyalty towards its customers?

Well my ISP does.  Then again, they're a small company where personal service is provided and I'm not just a number whom they've never heard of.

I agree that most ISPs just treat customers as a resource to be exploited.  However, there are exceptions to the rule such as NetSpeed.  I can't speak highly enough of the service I've received from Stan over the years.  Anyone using an RBI connection would be well advised to check them out.

 

 

spark do not wholesale their RBI to third parties

 

only vodafone does

 


Well Spark obviously wholesale their service to Skinny :P






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