I have asked for a phone line on my fibre connection two weeks ago using the chat with Spark, and the next day Spark phone me to sort this out with Downer. I specifically told the person on the line there is no copper in my area and instead they still scheduled Downer to sort this out. Just yesterday Downer called and told me that they unable to sort this out as I don't have copper which I have already told Spark. So two weeks wasted so I tried Chat with Spark and the customer service person JB. I gave my account and asked that I need a phone line using fibre and told them the situation with Downer. Instead I have been told I have to sort this out tomorrow with the Broadband team and the conversation ended abruptly. I lost my cool with that person as I felt ending the conversation abruptly from them was rude, without explanation or admitting to the fault. Anyway I hate bad customer service hence why I will be quitting Spark after 4 years at the end of my contract. From talking to my colleagues, they are also thinking of moving away from Spark due to the bad customer service and probably get better support elsewhere.