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56 posts

Master Geek


#195550 23-Apr-2016 23:06
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Hi all,

 

 

 

Just over for a short visit from Aussie and have setup a Spark Home wireless connection for my Mum and must say I'm impressed. Over 50Mbps !! and upload speed is exceptional as well. In a word BRILLIANT.

 

 

 

Australia certainly has a bit of catching up to do. We went from a 5Mbit ADSL connection with no fibre available until 2019 !! So we are very happy customers. Thank you Spark, had a few minor issues getting connected up but modem was from a Spark Shop (Huawei B315s) and its pumping out the mega bits.

 

Click to see full size

 

So my question is with a Wireless connection is it possible to connect to the PC remotely with VNC? I have been into the modem settings but I'm unable to find the DNS servers?. I need to access the system remotely and use RealVNC ..... I normally set the PC up with a local Static IP and Spark DNS servers entered so I can access but not sure how to do it with this modem as the DNS info is unavailable.

 

I cannot assign the local Static IP address without entering the DNS servers in the network adapter settings.. I haven't tried it yet but thought I might try and use the Special Applications Section.

 

 

 

Click to see full size

 

 

 

Anyway your thoughts would be greatly appreciated.

 

 

 

Kind Regards ..... Dean


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5419 posts

Uber Geek


  #1540924 23-Apr-2016 23:09
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If you need to access the system remotely, why not use TeamViewer?


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  #1540927 23-Apr-2016 23:35
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You cannot have a Static IP for your WAN address on Spark's Rural Wireless service because they use CG-NAT.  RealVNC will be difficult or impossible to use because of the double NAT you will encounter.  TeamViewer as suggested above by Quickymart would be one option, or LogMeIn.






 
 
 
 


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  #1540943 24-Apr-2016 01:06
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Or just Windows RDP?

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  #1540945 24-Apr-2016 01:23
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Personally for my parents I use AnyDesk (http://anydesk.com) which works incredibly well. I have it set to not launch automatically and when my parents need technical support I can just ask them to double-click on the desktop icon so I can remote in. Always hated Teamviewer.







56 posts

Master Geek


  #1540953 24-Apr-2016 07:39
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Thankyou for the replies, I'll have a look at the alternative software options. Many thanks


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  #1541127 24-Apr-2016 13:44
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Always hated Teamviewer.


How come? We have a paid account and find the quick support applets to be amazing! One thing in particular I like is how a client can request support. Immediately the service desk gets an email and is quite often ringing the customer even before they ring us.
It facilitates all the normal sort of file transfer things and allows voice/video chat when needed.
One other thing I like is how you can keep notes on support sessions too. Always a nice little backup to crm notes.

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  #1541182 24-Apr-2016 15:06
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chevrolux:
Always hated Teamviewer.


How come? We have a paid account and find the quick support applets to be amazing! One thing in particular I like is how a client can request support. Immediately the service desk gets an email and is quite often ringing the customer even before they ring us.
It facilitates all the normal sort of file transfer things and allows voice/video chat when needed.
One other thing I like is how you can keep notes on support sessions too. Always a nice little backup to crm notes.

 

I've highlighted the part that prevents it from being an ass ;)

 

Expensive, and always drops off with me during longish sessions with my parents (due to their crappy internet connection). I do agree Quicksupport is an excellent product but their free alternative (which is what I use - only to support my parents on the occasional periods) is terrible for long sessions due to the free limitations.





 
 
 
 


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  #1541230 24-Apr-2016 17:24
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 Had a quick look at anydesk, looked promising but no Mac client :/


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  #1541353 24-Apr-2016 20:47
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michaelmurfy:

 

chevrolux:
Always hated Teamviewer.


How come? We have a paid account and find the quick support applets to be amazing! One thing in particular I like is how a client can request support. Immediately the service desk gets an email and is quite often ringing the customer even before they ring us.
It facilitates all the normal sort of file transfer things and allows voice/video chat when needed.
One other thing I like is how you can keep notes on support sessions too. Always a nice little backup to crm notes.

 

I've highlighted the part that prevents it from being an ass ;)

 

Expensive, and always drops off with me during longish sessions with my parents (due to their crappy internet connection). I do agree Quicksupport is an excellent product but their free alternative (which is what I use - only to support my parents on the occasional periods) is terrible for long sessions due to the free limitations.

 

 

 

 

cant say i have ever seen issues with teamviewer, i have often had sessions with the free version well over 24 hours...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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  #1541702 25-Apr-2016 15:51
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hio77:

 

michaelmurfy:

 

chevrolux:
Always hated Teamviewer.


How come? We have a paid account and find the quick support applets to be amazing! One thing in particular I like is how a client can request support. Immediately the service desk gets an email and is quite often ringing the customer even before they ring us.
It facilitates all the normal sort of file transfer things and allows voice/video chat when needed.
One other thing I like is how you can keep notes on support sessions too. Always a nice little backup to crm notes.

 

I've highlighted the part that prevents it from being an ass ;)

 

Expensive, and always drops off with me during longish sessions with my parents (due to their crappy internet connection). I do agree Quicksupport is an excellent product but their free alternative (which is what I use - only to support my parents on the occasional periods) is terrible for long sessions due to the free limitations.

 

 

 

 

cant say i have ever seen issues with teamviewer, i have often had sessions with the free version well over 24 hours...

 

 

Na that's a fair call I suppose. Have been seeing lately on some PC's - they impose a 5 minute time limit. Not sure what triggers it as I haven't seen it happen enough, and with a proper account isn't an issue haha.


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  #1541706 25-Apr-2016 16:00
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aussiedean:

 

Hi all,

 

Just over for a short visit from Aussie and have setup a Spark Home wireless connection for my Mum and must say I'm impressed. Over 50Mbps !! and upload speed is exceptional as well. In a word BRILLIANT.

 

Australia certainly has a bit of catching up to do. We went from a 5Mbit ADSL connection with no fibre available until 2019 !! So we are very happy customers. Thank you Spark, had a few minor issues getting connected up but modem was from a Spark Shop (Huawei B315s) and its pumping out the mega bits.

 

Click to see full size

 

So my question is with a Wireless connection is it possible to connect to the PC remotely with VNC? I have been into the modem settings but I'm unable to find the DNS servers?. I need to access the system remotely and use RealVNC ..... I normally set the PC up with a local Static IP and Spark DNS servers entered so I can access but not sure how to do it with this modem as the DNS info is unavailable.

 

I cannot assign the local Static IP address without entering the DNS servers in the network adapter settings.. I haven't tried it yet but thought I might try and use the Special Applications Section.

 

 

 

Click to see full size

 

 

 

Anyway your thoughts would be greatly appreciated.

 

 

 

Kind Regards ..... Dean

 

 

Provided the appropriate ports are open on any firewalls and being routed properly to the target machine there is no reason why you can't take remote control via a wifi connection. 

 

As for broadband speeds in Sydney, I was in Randwick about a month ago and the DSL+ speeds there were tragic: 13Mbps down / 1 Mbps up......at the very best. In late afternoon and evening time the speeds were more like 1Mbps down and 250Kbps up....and unreliable with it. 

 

 

 

 





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'That VDSL Cat'
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  #1541786 25-Apr-2016 18:17
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chevrolux:

 

 

 

Na that's a fair call I suppose. Have been seeing lately on some PC's - they impose a 5 minute time limit. Not sure what triggers it as I haven't seen it happen enough, and with a proper account isn't an issue haha.

 

 

could be my account maybe... but never noticed it.

 

 

 

I had an issue with it at one point, because i used teamviewer at uni. that was flaged as commercial usage and it took quite awhile of arguing with them to explain that no, im not using it as commercial and they were just flagging the connection itself..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 




56 posts

Master Geek


  #1543364 28-Apr-2016 13:04
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anydesk is doing everything I need .... thanks for the suggestion. Up and running. Bye Bye Real VNC


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  #1543430 28-Apr-2016 14:54
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Do they have IPv6 if so just open firewall and go direct?





Speedtest 2019-10-14




56 posts

Master Geek


  #1543714 28-Apr-2016 23:59
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Not sure Zeon .... I'm connected with IP4 and just use software firewall within Win 10 so I'm assuming it automatically set the rule for me when installing. No issues for me though .... connection from Aussie to NZ was good with no lag. NZ connection is Home Wireless also but no probs. Give it a crack I say.


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