Horrible download speed from MIcrosoft

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matisyahu

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#195992 15-May-2016 03:31

Just in the process of downloading the restoration image for my Surface Book but the download speed is absolutely horrible - sitting at around 9.6KB/s - this is the URL for where it is downloading from:

https://dl-proc.ds.microsoft.com/DSDownloadAPI/Download.ashx?cmd=1&DownloadFileID=9866292&DownloadKey=c3eccccc-da3a-4c66-aea9-9fe38059d6f5&SiteID=1&Mode=0

I haven't tried this with another connection but given Microsoft's size I'm doubtful that they've run out of capacity.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

Lorenceo

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#1552927 15-May-2016 09:46

The link says bad request for me. Resolves to 65.54.120.200, and seems to come through the APE.

Can you provide a link to the page where you requested the download, as well as a traceroute to the server, wherever it's resolving for you?

Edit: Looks like Microsoft require a serial number, or for a device to be registered in order to download a recovery image. Makes it a bit harder to troubleshoot. This is the link I found: https://www.microsoft.com/surface/en-nz/support/warranty-service-and-recovery/downloadablerecoveryimage

timmmay

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#1552929 15-May-2016 09:52

Are you using your ISP DNS servers, or are you using Google/OpenDNS?

matisyahu

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#1553295 15-May-2016 19:57

Lorenceo:

The link says bad request for me. Resolves to 65.54.120.200, and seems to come through the APE.

Can you provide a link to the page where you requested the download, as well as a traceroute to the server, wherever it's resolving for you?

Edit: Looks like Microsoft require a serial number, or for a device to be registered in order to download a recovery image. Makes it a bit harder to troubleshoot. This is the link I found: https://www.microsoft.com/surface/en-nz/support/warranty-service-and-recovery/downloadablerecoveryimage

Yeah, you have enter in your serial number and you'll be able to download it. I cancelled it and retried resulting in the speed averaging around 120KB/s.

timmmay:

Are you using your ISP DNS servers, or are you using Google/OpenDNS?

Using the DNS settings that Bigpipe assign to me automatically.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

DarkShadow

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#1553320 15-May-2016 21:36

I got around 300KB/s for a Surface RT image. Both FF and Chrome gave 500 error, had to use IE.

DarkShadow

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#1553321 15-May-2016 21:36

I got around 300KB/s for a Surface RT image. Both FF and Chrome gave 500 error, had to use IE.