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LostBoyNZ

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#196326 27-May-2016 10:57
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My internet went down, so I gave Spark naked broadband technical support a call, and heard the wait time is over 2 hours. Yikes! This is at about 10am in the morning today.

 


So I tried their website's live chat on my cellphone, and that was 30 minutes, but at least that's better. When I got in though, I noticed it only lets me type one word at a time. Random! I wonder if that's something to do with my cellphone (Samsung Note 3, Android 4.4.2, Swift Key keyboard, Google Chrome browser), but it hasn't happened on other forms.

 

When I finished typing a word into the chat, if I pressed space or comma it would instantly delete my word. I used voice recognition in the end, but I wonder if anyone else has had this issue?

 

It doesn't happen in the initial chat forms, just when you're actually inside the chat.

 

Maybe I've spotted a bug, or perhaps it's something to do with the software on my phone. I just thought it'd be interesting to see if anyone else has had the same issue.

 

Here's hoping I never have to try calling Spark support again though :o





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Stu

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  #1560555 27-May-2016 11:01
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Regarding the text entry issue, try using something other than SwiftKey. I've had a number of similar problems with it.




People often mistake me for an adult because of my age.

 

Keep calm, and carry on posting.

 

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LostBoyNZ

622 posts

Ultimate Geek
+1 received by user: 190


  #1560558 27-May-2016 11:10
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Ah! Interesting to know, and that's quite likely the issue then if the keyboard has done similar things for people. I'll look into others, cheers!





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https://www.virtualrealityrental.co.nz/ - Including the Quest 3, Pimax Crystal Light, PlayStation 5 consoles and more...


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