Slow performance

Forums › Spark New Zealand (including Skinny and BigPipe) › Slow performance

arnies

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#196384 29-May-2016 14:43

We've experienced slow performance recently on Wellington Bigpipe UFB.

Anyone else getting this? Doesn't seem to be specific sites, just overall a bit slow and sluggish.

BigPipeNZ

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#1561703 29-May-2016 14:52

How recently? This afternoon? last week? more?

(In the last hour we had what appears to be a DDOS attack on the network between 2.30 and 2.45, which would have caused slowdowns for people for that period - so if it's very recent, that would explain it)

If it's been happening for longer than the last hour:

Have you confirmed the following isn't responsible?

1) wifi congestion

2) other people in the house (or other devices) sucking up the bandwidth

(and sorry if that seems obvious - but you don't mention in the OP what you have checked yet, and those things are by far the most likely causes of slow broadband so should always be ruled out first)

Have you contacted our support team about it yet?

ETA: as I type this, another one is happening. Network peeps are hustling to isolate it.

ETA2: that second one has been stopped. Hofefully that is the last.

I don't have the full details at the moment - but looks like somebody got slammed in dunedin, which meant MOSTLY dunedin people impacted but also a few others around the country.

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Brumfondl

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#1561705 29-May-2016 14:56

Yep. Total crap at the moment. This page is still trying to finish loading whilst I type my reply so I am guessing there is an issue somewhere. I suddenly started having major issues with the World of Warcraft servers in Australia and things appear to be getting worse.

Dynamic

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#1561711 29-May-2016 15:03

Sorry to hear that @BigPipeNZ I'm seeing 50% of pings to www.google.co.nz time out and your timing looks about the same as mine (west Auckland based). The PING responses I do get are coming back with 60+ms where earlier in the day when I was testing the PINGs were mostly 4ms.

A PING to my router is rock solid, suggesting the problem is not my internal network.

Best of luck knocking it on the head. Or knocking the culprits on the head.

EDIT - this has just settled down and I'm getting 4ms response times and no time outs.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Benjip

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#1561712 29-May-2016 15:03

I'm having major issues in St Lukes, Auckland (BigPipe UFB 200/200). Some pages loading (slowly, mind you) but not all assets (images/CSS) loading.

stevenz

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#1561716 29-May-2016 15:07

Essentially unusable for the past ~1/2 hour but seems to have _just_ started working again.

@KnightNZ

Brumfondl

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#1561717 29-May-2016 15:07

Seems to be coming right. Well done @BigPipeNZ peeps :)

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ovipop

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#1563707 1-Jun-2016 15:08

I've just signed up for Wellington BigPipe 100/20 plan and download speed is average 25Mpbs and max 45Mbps. Upload is 20Mbps.

Any ideas?

timmmay

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#1563725 1-Jun-2016 15:22

ovipop:

I've just signed up for Wellington BigPipe 100/20 plan and download speed is average 25Mpbs and max 45Mbps. Upload is 20Mbps.

Any ideas?

Yes, start a thread and provide much more information about your home network setup, equipment, and testing methodology.

DarkShadow

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#1563741 1-Jun-2016 15:46

ovipop:

I've just signed up for Wellington BigPipe 100/20 plan and download speed is average 25Mpbs and max 45Mbps. Upload is 20Mbps.

Any ideas?

You have bad WiFi?

ovipop

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#1563755 1-Jun-2016 16:23

Test was done over ethernet.