s7 edge cracked back

Forums › Spark New Zealand (including Skinny and BigPipe) › s7 edge cracked back

grasshoper

164 posts

Master Geek

#196436 31-May-2016 10:52

Got a big hairline crack right across the back of my s7 edge :( I called samsung and they said to go to spark because thats who i brought it from.

Spark quoted me $400 to replace the back.

The issue I have is that I had the phone in the case, and did NOT drop it. There is no impact damage and its in perfect condition. I have no idea how it would have cracked.

Is this just bad luck no sympathy for me?

richms

27973 posts

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#1562882 31-May-2016 10:59

Cases dont protect against crushing or twisting, and neither of those will cause impact damage.

Having a phone in a back pocket and leaning against a wall is enough to do this sometimes.

Richard rich.ms

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grasshoper

164 posts

Master Geek

#1562889 31-May-2016 11:08

richms:

Cases dont protect against crushing or twisting, and neither of those will cause impact damage.

Having a phone in a back pocket and leaning against a wall is enough to do this sometimes.

Yeah yeah..fair enough. I honestly dont recall doing that, but i guess i obviously did. IMO these modern glass phones are waay to delicate. Its funny how most reviews dont really mention that..They just say 'the glass is great, now go cover it with an ugly plastic case'

tough sh!t for me :(

venomio

178 posts

Master Geek

#1562900 31-May-2016 11:28

grasshoper:

Yeah yeah..fair enough. I honestly dont recall doing that, but i guess i obviously did. IMO these modern glass phones are waay to delicate. Its funny how most reviews dont really mention that..They just say 'the glass is great, now go cover it with an ugly plastic case'

tough sh!t for me :(

I think it really is just bad luck. I've had the S6 Edge without a case since it came out, and have changed to the S7 Edge recently.

I'm not the most caring person with these phones, I throw them around and I'm not really delicate with them but I've never had any screen/glass problem.

I think it's to do with a particular pressure and angle that really affects them.

jdmatt

28 posts

Geek

#1563911 1-Jun-2016 23:03

That is really unlucky, I go through 1 or 2 screens a year and its usually really stupid things that break it like bending over fence with phone in top pocket. One time I really thought I had done it was after hooking a 13tonne heavy roller to a tractor it fell out of my pocket and didn't released and rolled over it when I finally found it, it didn't have a scratch on it and it still worked but the whole phone had a very slight curve in it from then on.

I replace my screens myself now as it was costing a wee penny each year. You can source parts from China pretty cheaply if you want to go down that track

mattwnz

20044 posts

Uber Geek

#1563929 2-Jun-2016 00:12

Part of the problem is these new phones are so big and thin, that they bend and twist so easily. My old samsung was very 'bendy' prone. When combined with glass, and very little structural strength, you are asking for trouble. Ironicly these phones tend to not crack if you drop them, only when they are twisted/bent. This is why I have gone back to a small screen. Far easier to pocket , and light, and no problem with bending. If I need a big screen, i use my ipad.

Batman

Mad Scientist
29690 posts

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#1563945 2-Jun-2016 07:20

Why would anyone make a glass phone in the first place. I hope the fashion moves back to aluminium soon.

Linuxluver

5828 posts

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#1563951 2-Jun-2016 07:46

grasshoper:

Got a big hairline crack right across the back of my s7 edge :( I called samsung and they said to go to spark because thats who i brought it from.

Spark quoted me $400 to replace the back.

The issue I have is that I had the phone in the case, and did NOT drop it. There is no impact damage and its in perfect condition. I have no idea how it would have cracked.

Is this just bad luck no sympathy for me?

I did the same thing on my S6 Edge. Glass doesn't bend....it breaks. I got a genuine Samsung replacement back put on by "Fonefix" for about $130. It took them about an hour. I went to the one at Great South Road & Greenlane East in Auckland. Don't know where you live. Maybe you have the same / similar....or you can call these people and send it to them. They have several locations. They are a samsung-accredited phone repairer. Maybe the S7 back costs more......but $400 seems pretty steep.

I always keep my phone in the breast pocket on my shirt...and I always wear a shirt with a breast pocket. If you put your phone in your pant's back pocket you're begging to break it if you sit down wrong.

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firefuze

510 posts

Ultimate Geek

#1563984 2-Jun-2016 09:39

The reason Spark quote you that higher price is that typically with the S6 Edge and S7 Edge repairs they are swap out fixes. i.e They take your damaged phone and swap it out with a warranty replacement/re-manufactured device.