New VDSL connection showing ADSL and no internet

Forums › Spark New Zealand (including Skinny and BigPipe) › New VDSL connection showing ADSL and no internet

kenkeniff

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#196762 11-Jun-2016 20:48

Recently moved house requiring downgrade from Bigpipe UFB to VDSL; BigPipe VDSL was supposed to be connected at new house today.

Using a recycled VF HG659 I flashed BigPipe's firmware and connected directly to phone jack.

Modem is showing "ADSL_2plus" stats below but doesn't seem to have any connection.

Any ideas?

My BigPipe referral code someone maybe able to use to look into my account: 31429cab-cb8b-4e59-a2bb-54420e8a72ad

DarkShadow

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#1570204 11-Jun-2016 21:11

Try all the phone jacks in the house
If that doesn't help, log a fault

kenkeniff

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#1570399 12-Jun-2016 12:07

DarkShadow:

Try all the phone jacks in the house

If that doesn't help, log a fault

All jacks appear the same.

Tried emailing BP yesterday 6pm then tried through contact form around 9pm; no reply yet going on 5 helpdesk hours later.

Just wondering if those line stats look correct for VDSL (i.e. has it actually been connected by Chorus?) and whether it's just a case of BP assigning an IP or something on their end?

Jase2985

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#1570427 12-Jun-2016 12:23

have your tried the modem in the other jacks?

you could still be on an ADSL profile and all that many need to be done is it be switched to VDSL

Lorenceo

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#1570439 12-Jun-2016 13:04

That likely isn't a Bigpipe line. It's likely the result of the wrong line being connected to your address by the Chorus technician.

If you have the correct settings for Bigpipe on your modem (you do if you're running their firmware) and the line is connected to them you will get an IP address, and either internet or this error page.

BigPipeNZ

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BigPipe

#1570447 12-Jun-2016 13:33

kenkeniff:
DarkShadow:

Try all the phone jacks in the house

If that doesn't help, log a fault

All jacks appear the same.

Tried emailing BP yesterday 6pm then tried through contact form around 9pm; no reply yet going on 5 helpdesk hours later.

Just wondering if those line stats look correct for VDSL (i.e. has it actually been connected by Chorus?) and whether it's just a case of BP assigning an IP or something on their end?

Hey, can you PM me the email address you use for Bigpipe please and I'll take a look.

thanks.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

InstallerUFB

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#1570450 12-Jun-2016 13:46

I gather that this isnt a new House but one that someone else has just moved out of - If that is the case then the line more than likely still has a ADSL connection from the exchange or cabinet equipment ( they arent generaly disconnected but just deactivated - just like what happens with a phone line) a DSL modem that is plugged into the line will still get sync but no connection to a provider. Looks like your VDSL service hasnt been provisioned on the existing card or your service hasnt been connected to a VDSL capable card yet -

Contact Bigpipe (as above )to ask questions

Dell

Shop now for Dell laptops and other devices (affiliate link).

kenkeniff

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#1571721 14-Jun-2016 15:05

InstallerUFB:

I gather that this isnt a new House but one that someone else has just moved out of - If that is the case then the line more than likely still has a ADSL connection from the exchange or cabinet equipment ( they arent generaly disconnected but just deactivated - just like what happens with a phone line) a DSL modem that is plugged into the line will still get sync but no connection to a provider. Looks like your VDSL service hasnt been provisioned on the existing card or your service hasnt been connected to a VDSL capable card yet -

Contact Bigpipe (as above )to ask questions

That's pretty much what happened; apparently no order was placed with Chorus for some reason however finally up and running on VDSL now.

Thanks @BigPipe for coming through in the end.

Next question; should I bother hooking up a master filter or does it look alright as is?:

(There are about 3x phone jacks in the house only 1x used for VDSL only)

Sideface

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#1571827 14-Jun-2016 17:00

kenkeniff:

<snip>

Next question; should I bother hooking up a master filter or does it look alright as is?:

(There are about 3x phone jacks in the house only 1x used for VDSL only)

<snip>

Even if you're not using the other 3 phone jacks, they are reducing your VDSL performance.

So disconnect the unused phone wires &/or install a master filter.

Sideface