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JoshBigpipe

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#196813 13-Jun-2016 19:35
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Hey Geekzoners

 

A lot of our more frequently asked questions at Bigpipe go along the lines of "Our WiFi is down" or "why is your wifi terrible" and so on. We were hoping to clear up some of the confusion around this topic for everyday users, so we've put up this blog post. We'd be quite keen to find out what you all think - is this the right tone, is the content about right, is there anything more we could say? 

 

Feedback is super welcome, cheers!





www.bigpipe.co.nz

 

https://www.facebook.com/BigPipeNZ

 

https://twitter.com/BigPipeNZ

 


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joff_nz
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  #1571238 13-Jun-2016 19:51
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 Hi Josh. I think it's a good post considering your target market. I wonder if some of these type of enquiries are coming from the kinds of customer that might better with an ISP with huge call centres and store fronts - and I don't know if they'd read it the same way I did. 


RunningMan
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  #1571261 13-Jun-2016 19:55
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I thought it's pretty good. Especially having the diagrams.

 
 
 
 


Sideface
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  #1571262 13-Jun-2016 19:57
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A good Idiot's Guide  smile





Sideface


hio77
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  #1571275 13-Jun-2016 20:10
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looks like Oliver did not make this one, its lacking memes! @BigPipeNZ





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


biggal
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  #1571277 13-Jun-2016 20:13
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netscape pic ... does any one still use netscape ? hope not ......lol


MadEngineer
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  #1571278 13-Jun-2016 20:15
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Is it just me or does it read a bit like you're trying to say that you don't want to know about your customer's wifi problems?


Lias
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  #1571284 13-Jun-2016 20:25
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MadEngineer:

 

Is it just me or does it read a bit like you're trying to say that you don't want to know about your customer's wifi problems?

 

 

Isn't that the point they are trying to get across? 





 
 
 
 


PhantomNVD
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  #1571289 13-Jun-2016 20:35
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I like it!

 

 

 

Pretty simplistic, good analogies and obvoius 'drop down' arrows for more (generally extraneous) details... simple enough that even SWMBO/MIL/random granny should "get it" and washes your hands of their noob problems while still seeming to care [somewhat anyway]

 

 

 

good on you for offering a BP router too... some, when otherwise spoiled for choice and clueless, will definitely appreciate the option. please do keep that optional though!


MadEngineer
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  #1571291 13-Jun-2016 20:36
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Lias:

 

MadEngineer:

 

Is it just me or does it read a bit like you're trying to say that you don't want to know about your customer's wifi problems?

 

 

Isn't that the point they are trying to get across? 

 

 

One would hope not.

 

There's a radio advert for an ISP in my area that uses the line with tongue in cheek, "it's not our problem it's your problem" - advertising the opposite.


sbiddle
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  #1571293 13-Jun-2016 20:41
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MadEngineer:

 

Lias:

 

MadEngineer:

 

Is it just me or does it read a bit like you're trying to say that you don't want to know about your customer's wifi problems?

 

 

Isn't that the point they are trying to get across? 

 

 

One would hope not.

 

There's a radio advert for an ISP in my area that uses the line with tongue in cheek, it's not our problem it's your problem - advertising the opposite.

 

 

Why not? It's not something they have any control over which is exactly the point they're trying to make.

 

 

 

 


MadEngineer
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  #1571294 13-Jun-2016 20:43
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It's not _always_ something they don't have control over. Even if the fault truly isn't the ISP's they are still the ones in the best position to offer solutions.


mdf

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  #1571295 13-Jun-2016 20:48
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I like it.

 

The risk averse part of me wants to know what your legal department thinks about the copyright in some of the clips though.


geocom
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  #1571301 13-Jun-2016 21:02
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MadEngineer:

 

It's not _always_ something they don't have control over. Even if the fault truly isn't the ISP's they are still the ones in the best position to offer solutions.

 

 

So if your oven doesn't work you would call the power company?

 

Its not what your paying them for so why is it their problem.





Geoff E


MadEngineer
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  #1571322 13-Jun-2016 21:32
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While I don't like your analogy; I wouldn't, but I can imagine someone's grandma doing that.

 

The power company would then advise to turn the oven off at the wall and suggest they call an electrician or their landlord - ie providing as much help as they can.

 

 

 

I'm not sure people should be calling their local dial a geek when they don't know if a problem is with the wifi on their provider supplied router.


DarkShadow
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  #1571333 13-Jun-2016 22:00
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MadEngineer:

 

While I don't like your analogy; I wouldn't, but I can imagine someone's grandma doing that.

 

The power company would then advise to turn the oven off at the wall and suggest they call an electrician or their landlord - ie providing as much help as they can.

 

 

 

I'm not sure people should be calling their local dial a geek when they don't know if a problem is with the wifi on their provider supplied router.

 

 

 

 

There is this part in the post:

 

 

But how do I know if the problem is with Bigpipe or my WiFi?

 

The easiest way for you – and us – to tell whether a problem is related to your WiFi or to your Bigpipe connection is to test using a wired connection. If the WiFi doesn’t work, it could be any number of problems. If a wired connection doesn’t work, chances are the problem is on Bigpipe’s end – and it’s much easier for us to diagnose and fix it.

 


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