I was happy with my previous provider and now even happier with my new provider Spark.
I had fibre in my previous house and I wanted fibre in the house I had just purchased. I found out six weeks before settlement that I would need a temporary ADSL/VDSL connection due to rules around fibre installations - no problem I thought, fair enough. I am sure there will be a process to avoid that little bit of naff in the future. But for now I could work with it. All I care about is having a internet connection - the speed isn't as important.
Six weeks out I asked Bigpipe to book me in for a ADSL on the day of settlement as the current owner was disconnecting that same day. There is a whole thread dedicated to this, but the end result was Bigpipe could not guarantee a connection that day or the next (in fact the communications from them suggested days wait), whereas Spark said they could and would install ADSL on the day or the day after. No matter what you might say, what evidence you might present to the fact, or any slickly worded explanations on websites you might link ... Spark kept their word, three hours after the previous owner disconnected I had ADSL in my new house. From the moment I moved in to my new house I had one less concern to worry about, the internet was working and helped me through my fair share of moving/setup issues around the house.
Fibre was installed this week, the Chorus team did a good job and I now have fibre. The connection was up and running within minutes of the Chorus guys walking out the door. They mentioned that Spark is much easier to connect, they don't need to call the provider at all. I hope all other providers will end up with this level of plug and play in the future.