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161 posts

Master Geek
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#197872 16-Jun-2016 06:48
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I was happy with my previous provider and now even happier with my new provider Spark.


I had fibre in my previous house and I wanted fibre in the house I had just purchased. I found out six weeks before settlement that I would need a temporary ADSL/VDSL connection due to rules around fibre installations - no problem I thought, fair enough. I am sure there will be a process to avoid that little bit of naff in the future. But for now I could work with it. All I care about is having a internet connection - the speed isn't as important.


Six weeks out I asked Bigpipe to book me in for a ADSL on the day of settlement as the current owner was disconnecting that same day. There is a whole thread dedicated to this, but the end result was Bigpipe could not guarantee a connection that day or the next (in fact the communications from them suggested days wait), whereas Spark said they could and would install ADSL on the day or the day after. No matter what you might say, what evidence you might present to the fact, or any slickly worded explanations on websites you might link ... Spark kept their word, three hours after the previous owner disconnected I had ADSL in my new house. From the moment I moved in to my new house I had one less concern to worry about, the internet was working and helped me through my fair share of moving/setup issues around the house.


Fibre was installed this week, the Chorus team did a good job and I now have fibre. The connection was up and running within minutes of the Chorus guys walking out the door. They mentioned that Spark is much easier to connect, they don't need to call the provider at all. I hope all other providers will end up with this level of plug and play in the future. 


Cheers team.





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Uber Geek


  #1574785 16-Jun-2016 07:13
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I have dealt with Spark for several years now after trouble with another ISP. My old ISP changed their plans and insisted on having my landline. I thought "Insist somewhere else".


For obtaining new services or changes to existing services or dealing with faults on an existing service, it's worth being with Spark. Most of the other ISPs are re-sellers of Spark's infrastructure...and it just adds another layer of inefficiency to get connected through them. They have to then ask Spark to look at the problem. 


I can understand if price is a problem. But I went to Spark because my cheaper ISP couldn't sustain streaming video after the kids got out of school, nor through the main part of the evening. I read on Geekzone that Spark had no such issues. I changed to Spark and found that it was true. I have lived on the North Shore and on the isthmus in Auckland and Spark's Internet performance has been consistently good. 


As far as internet of concerned, IMHO, the days of bad old Telecom ended back when dial-up died. A/VDSL and Fibre broadband are priced much more flatly that time charging on then it becomes a matter of who can provide / change services and resolve faults best.....and Spark win that battle. 



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