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150 posts

Master Geek

#198045 23-Jun-2016 17:55
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Hi i am considering changing to Fiber 200 from Fiber 100 and its telling me i have to pay the one off 299 install fee and for a new modem (Dont need their's) just confirming this is a glitch?






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138 posts

Master Geek

  #1579150 23-Jun-2016 18:19
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Short: I don't think it's a glitch, unless you selected a 12 month contract.


Long: On a 12 month contract, a standard fibre installation is free.


The no-contract option costs $299 for the installation, which is what you're seeing.


You will find anything you want at MightyApe (affiliate link).



150 posts

Master Geek

  #1579171 23-Jun-2016 18:34
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But i already have fiber installed why would they need 200 dollars?!?

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Uber Geek

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  #1579184 23-Jun-2016 18:49
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It's either a glitch or utter stupidity. You should not face that fee for a UFB plan change. 

I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.

856 posts

Ultimate Geek

  #1579200 23-Jun-2016 19:14
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Seriously, best to call Spark and ask them to do it manually and ask what they'll charge then.

They may still force you to buy the modem (or renew contract to get it for free) unless you were provided with one of the gigabit ones though.



150 posts

Master Geek

  #1579202 23-Jun-2016 19:16
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i will give them a ring we have one of the older "Telecom" ones but we dont use it of course (We have a Fortinet) 

93 posts

Master Geek

  #1579231 23-Jun-2016 20:04
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No contract option means you pay the install fee. 12 month contract will see that waived.


The fact you already have fibre installed is probably irrelevant to them...

502 posts

Ultimate Geek

  #1579263 23-Jun-2016 21:13
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Are you using the plan change option while signed into My Spark or just using the general buy section of the website? Either way, there is no charge to change fibre plan with or without a contract term

1477 posts

Uber Geek


  #1579316 24-Jun-2016 02:32
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Spark does not charge an install fee per se when changing fibre speed, but generally speaking we do recontract you for 12 months when you request a speed change. The reason for this is that the fibre network provider (Chorus, Enable etc) charge a fee to Spark (or any retailer) to change the speed at a network level. Rather than pass this fee direct to the end user, we recontract the end user instead.


It's hard to say what has happened online in your case, but I suspect if you choose the 12 month term, your $299 'install' fee will disappear. Please also note the Huawei 630b modem provided on low speed fibre connections (30/10, 100/20 etc) is not suitable for our 200/200Mbps plan. For that you need a Huawei HG659 gigbit modem, hence why our online system is attempting to send you one.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

2971 posts

Uber Geek

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  #1579485 24-Jun-2016 12:36
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At bottom of picture where it's got contract, installation and modem click on the blue change and see what other options it offers.

Probably 12 month contract there with no fees, for doing online.

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