Very poor speeds with VDSL

Forums › Spark New Zealand (including Skinny and BigPipe) › Very poor speeds with VDSL

ConfigT

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Wannabe Geek

#198224 1-Jul-2016 01:30

I'm hoping someone could have a quick look at these graphs and tell me if installing a master filter would fix my VDSL connection?

I just got Bigpipe VDSL at my new house and it looks like the top end of the spectrum is missing completely.

michaelmurfy

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#1583794 1-Jul-2016 02:48

Looks like you need to get a "master filter" installed or are too far from the serving cabinet/exchange - see here: http://www.geekzone.co.nz/sbiddle/8357

$199 from Chorus (open a support ticket with BigPipe) or if you're in Auckland then $150 from @coffeebaron. Just do it.

Michael Murphy | https://murfy.nz
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Jase2985

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#1583814 1-Jul-2016 06:54

well it does help to know how the current house is wired? are the multiple jackpoints that work, do you use a landline?

that would give a better picture of weather a master filter would work or not

ConfigT

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Wannabe Geek

#1583933 1-Jul-2016 10:35

The house was built around year 2000 and there are only 2 jack points that I can find. I don't have a phone line but there's an alarm which may have been monitored at some stage.

I've already asked Bigpipe how far away I am from the cabinet/exchange.

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#1583958 1-Jul-2016 11:24

ConfigT:

The house was built around year 2000 and there are only 2 jack points that I can find. I don't have a phone line but there's an alarm which may have been monitored at some stage.

<snip>

Even if the alarm is no longer being monitored, it can still effect your VDSL connection.

Get a master filter installed, which will completely separate your phone/alarm system from your VDSL connection.

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