Hi,
I've been struggling to understand how my Fibre100 plan has dropped to Fibre30 speeds. I called SPARK support to investigate. I was told my plan was Fibre100 and hadn't changed (incidently I've never had another plan speed). We then ran through a few test options
Current connection is through a Linksys WRT1900AC. It's connected directly to the ONT. I ran the router's ookla speedtest (included util), and ran one (spark one) from the PC connected via ethernet to the WRT1900AC - both consistently produce download results under 30Mbps. Media prioritisation is turned off, so no router shaping.
I've restarted the ONT and router, with no improvement.
SPARK support suggested that it was a Chorus issue, but also advised the following: "Chorus will probably say it's your problem because you're not using the SPARK provided router." It's been a week since the call, and neither SPARK nor CHORUS have responded. Should I keep pestering? Is there anything I can try other than what I have already done?
W