Unable to navigate to a specific site on my SPARK ADSL connection

Forums › Spark New Zealand › Unable to navigate to a specific site on my SPARK ADSL connection - help please?

Saplam

16 posts

Geek

Topic # 198507 11-Jul-2016 22:41

Any spark folk out there that are able to help me out?

I don't seem to be able to load a specific site over my ADSL connection.

The site is http://www.milkthefunk.com (a home-brew site, in case you were wondering!).

If I try to load the site when I'm connected via my Spark ADSL - it times out.

If I try to load the site on my iPhone via Spark 4G it loads fine.

Also, if I connect up my VPN, I can load the site fine.

I used to have Getflix DNS settings on my laptop, and have have since removed those - but still no joy.

I tried the Spark online chat - but I think I stumped them - and they reverted to "restart your modem" (which I have since done) - I suspect this was just a ploy to get rid of me.

Anyone able to assist? There's a pint of delicious sour beer in it for anyone that can solve this mystery!

Dave

1 | 2

149 posts

Master Geek
+1 received by user: 30

Reply # 1590019 11-Jul-2016 22:45

No luck for me on Spark ADSL either.. tried to ping and got the following:

ping http://www.milkthefunk.com

ping: cannot resolve http://www.milkthefunk.com: Unknown host

DarkShadow

1523 posts

Uber Geek
+1 received by user: 580

Reply # 1590020 11-Jul-2016 22:51

Work fine on Bigpipe. You should insist Spark fix it.

Saplam

16 posts

Geek

Reply # 1590021 11-Jul-2016 22:54

Cheers, both - so would seem it's definitely a Spark issue?

Oh joy, I'm really looking forward to trying to explain the issue to one of their customer service reps

cbrpilot

681 posts

Ultimate Geek
+1 received by user: 222

Trusted

Spark NZ

Reply # 1590022 11-Jul-2016 23:08

Works fine for me on my Spark ADSL.

When using ping etc you should not add the "http://".

C:\Users\Dave>ping http://www.milkthefunk.com
Ping request could not find host http://www.milkthefunk.com. Please check the na
me and try again.

C:\Users\Dave>ping www.milkthefunk.com

Pinging milkthefunk.com [12.70.191.20] with 32 bytes of data:
Reply from 12.70.191.20: bytes=32 time=232ms TTL=47
Reply from 12.70.191.20: bytes=32 time=232ms TTL=47
Reply from 12.70.191.20: bytes=32 time=232ms TTL=47
Reply from 12.70.191.20: bytes=32 time=233ms TTL=47

Ping statistics for 12.70.191.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 232ms, Maximum = 233ms, Average = 232ms

My views are my own, and may not necessarily represent those of my employer.

Saplam

16 posts

Geek

Reply # 1590025 11-Jul-2016 23:18

definitely doesn't work for me - also, I'm on a mac - not sure that makes a difference?

Saplams-MacBook-Pro:~ saplam$ ping milkthefunk.com

PING milkthefunk.com (12.70.191.20): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

yitz

1256 posts

Uber Geek
+1 received by user: 288

Reply # 1590026 11-Jul-2016 23:38

What does a traceroute to www.milkthefunk.com look like?

(same steps as ping, except replace 'ping' with 'traceroute')

Seems to be a shared web hosting server, it could well be that the server admin has blocked some Spark IP ranges. Sometimes server admins blanket block large ranges in the Asia Pacific region for bad reputation/attacks.

CYaBro

2970 posts

Uber Geek
+1 received by user: 288

Reply # 1590028 11-Jul-2016 23:45

Had a customer on a Spark fibre connection that had the same issue with another website.

Couldn't ping the site even though it was getting the correct IP from DNS.

Doing a trace route showed an issue on the last hop.

There was an issue with the customer's static IP but not sure what Spark did to fix it.

Computer Repairs Whangarei
Apple Authorised Reseller
Apple Authorised Service Provider

cbrpilot

681 posts

Ultimate Geek
+1 received by user: 222

Trusted

Spark NZ

Reply # 1590029 11-Jul-2016 23:49

Successful tracert from Wellington on Spark ADSL.

C:\Users\Dave>tracert www.milkthefunk.com

Tracing route to milkthefunk.com [12.70.191.20]
over a maximum of 30 hops:

1 28 ms 100 ms 98 ms 192.168.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 17 ms 17 ms 17 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.]
5 17 ms 17 ms 17 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.23]
6 17 ms 17 ms 17 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.37]
7 141 ms 170 ms 168 ms xe-0-0-7-3.sjbr3.global-gateway.net.nz [202.50.32.18]
8 183 ms 180 ms 145 ms ae0.pabr5.global-gateway.net.nz [203.96.120.74]

9 189 ms 177 ms 178 ms ix-xe-8-2-5-0.tcore1.PDI-Palo-Alto.as6453.net [6.198.127.49]
10 147 ms 147 ms 147 ms if-ae-2-2.tcore2.PDI-Palo-Alto.as6453.net [66.18.127.2]
11 148 ms 148 ms 148 ms if-ae-5-2.tcore2.SQN-San-Jose.as6453.net [64.8621.1]
12 170 ms 169 ms 205 ms if-ae-1-2.tcore1.SQN-San-Jose.as6453.net [63.24.205.1]
13 176 ms 175 ms 175 ms 192.205.37.69
14 228 ms 226 ms 227 ms cr2.sffca.ip.att.net [12.122.149.146]
15 270 ms 272 ms 270 ms gbr4.cgcil.ip.att.net [12.122.2.185]
16 * * * Request timed out.
17 228 ms 228 ms 228 ms 12.122.148.17
18 233 ms 232 ms 232 ms 12.252.50.206
19 233 ms 232 ms 232 ms 12.70.191.20

Trace complete.

My views are my own, and may not necessarily represent those of my employer.

blakamin

Aussie
4237 posts

Uber Geek
+1 received by user: 1208

Trusted

Subscriber

Reply # 1590030 11-Jul-2016 23:54

Wont load on a Telstra cable connection in Oz either. But google has cached it.

ping milkthefunk.com

Pinging milkthefunk.com [12.70.191.20] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 12.70.191.20:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Saplam

16 posts

Geek

Reply # 1590054 12-Jul-2016 07:46

Trace route appears to die at the last hop:

Saplams-MacBook-Pro:~ saplam$ traceroute milkthefunk.com

traceroute to milkthefunk.com (12.70.191.20), 64 hops max, 52 byte packets

1 192.168.1.1 (192.168.1.1) 1.738 ms 1.581 ms 1.204 ms

2 * * *

3 * * *

4 ae8-10.akbr6.global-gateway.net.nz (122.56.116.5) 122.567 ms 72.511 ms 64.047 ms

5 ae5-2.akbr7.global-gateway.net.nz (210.55.202.213) 80.370 ms 89.670 ms 115.608 ms

6 ae1-10.tkbr12.global-gateway.net.nz (202.50.232.37) 177.735 ms 113.616 ms 126.911 ms

7 xe7-0-1-10.lebr7.global-gateway.net.nz (202.50.232.162) 267.947 ms 261.081 ms

xe2-3-1.lebr7.global-gateway.net.nz (122.56.127.22) 324.951 ms

8 ae3-10.sjbr3.global-gateway.net.nz (122.56.127.25) 295.302 ms 388.302 ms 308.878 ms

9 ae0.pabr5.global-gateway.net.nz (203.96.120.74) 306.996 ms 247.524 ms 229.661 ms

10 if-ae-2-2.tcore2.pdi-palo-alto.as6453.net (66.198.127.2) 331.123 ms

ix-xe-8-2-5-0.tcore1.pdi-palo-alto.as6453.net (66.198.127.49) 156.680 ms 151.496 ms

11 if-ae-2-2.tcore2.pdi-palo-alto.as6453.net (66.198.127.2) 159.033 ms 152.976 ms

if-ae-5-2.tcore2.sqn-san-jose.as6453.net (64.86.21.1) 175.893 ms

12 if-ae-5-2.tcore2.sqn-san-jose.as6453.net (64.86.21.1) 179.700 ms

if-ae-1-2.tcore1.sqn-san-jose.as6453.net (63.243.205.1) 176.070 ms 175.229 ms

13 if-ae-1-2.tcore1.sqn-san-jose.as6453.net (63.243.205.1) 182.285 ms 181.635 ms 181.061 ms

14 192.205.37.69 (192.205.37.69) 193.905 ms

cr2.sffca.ip.att.net (12.122.149.146) 242.726 ms

192.205.37.69 (192.205.37.69) 192.911 ms

15 gbr4.cgcil.ip.att.net (12.122.2.185) 248.536 ms 251.355 ms 307.029 ms

16 gbr4.cgcil.ip.att.net (12.122.2.185) 307.081 ms * 319.434 ms

17 * * *

18 12.122.148.17 (12.122.148.17) 336.447 ms 296.285 ms 457.363 ms

19 12.252.50.206 (12.252.50.206) 408.408 ms 408.964 ms 308.759 ms

20 * * *

21 * * *

22 * * *

23 * * *

24 * * *

25 * * *

26 * * *

27 * * *

28 * * *

29 * * *

and so on and so forth

andrew027

1243 posts

Uber Geek
+1 received by user: 530

Reply # 1590055 12-Jul-2016 07:47

cbrpilot: Successful tracert from Wellington on Spark ADSL.

C:\Users\Dave>tracert www.milkthefunk.com

Tracing route to milkthefunk.com [12.70.191.20]
over a maximum of 30 hops:

Home brew site. Hops. LOL.

Saplam

16 posts

Geek

Reply # 1590087 12-Jul-2016 08:06

Apologies for the incomplete copy and paste, it went as high as 39 before I stopped the trace route.

Here's the rest, if it helps :-)

30 * * *

31 * * *

32 * * *

33 * * *

34 * * *

35 * * *

36 * * *

37 * * *

38 * * *

39 * *^C

Saplams-MacBook-Pro:~ saplam$

Saplam

16 posts

Geek

Reply # 1590088 12-Jul-2016 08:14

Oh, I get it hops - haha.

Man, I struggle with the internet sometimes... must be time for a home brew ;-)

The irony is that I'm trying to research making sour beers - and the particular variety I'm trying to make doesn't require hops - it get's it's bitterness/sourness from bacteria...

cbrpilot

681 posts

Ultimate Geek
+1 received by user: 222

Trusted

Spark NZ

Reply # 1590096 12-Jul-2016 08:34

The unfortunate thing here is that it's not broken in Spark's network - you can see it gets across the other side of the world before it fails.

I'd suggest contacting the website (seeing as you can on your mobile) and complain about this issue.

Given that you can get there from mobile, they may have some sort of IP blocking that is blocking your IP address.

I can get there from 210.54.239.x

My views are my own, and may not necessarily represent those of my employer.

sbiddle

27065 posts

Uber Geek
+1 received by user: 6509

Moderator

Trusted

Biddle Corp

Lifetime subscriber

Reply # 1590098 12-Jul-2016 08:38

I tried on a few different connections and it doesn't work on any of them.

There is obviously some blocking of IP ranges occurring at the server end so short of contacting them there is nothing Spark (or any other ISP) can do to fix the issue.

1 | 2