changed from adsl to vdsl not much difference in speeds

Forums › Spark New Zealand › changed from adsl to vdsl not much difference in speeds

manowar

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Topic # 198632 17-Jul-2016 09:08

Hello there

This is my first post here but i have looked at other posts for ideas information etc.I changed my internet connection from adsl on Friday to vdsl i went through your forum looking at other peoples router stats and mine had similar attenuation and line noise so i thought i should get an reasonable upload and download speed.On adsl i got about 12.8mbps download and about 1.02 upload and my ping to wellington was about 34ms.now my download is about 19.3mbps and upload is only 1.07mbps at best ping varies between 28 and 90ms i have contacted chorus and asked if master splitter has been done and class 5 cabling for jack was used they said it had been done the last time chorus were here. Strangely enough on Friday they never came to my residence they just swithched it over and then txted the wrong person to say it had been changed over.they are getting back to me on Monday .I would have thought 4mbps upload and maybe 25mbpsdownload would be minimum as they had said i was close enough to dslam . some help and advice would be much appreciated my modem router is an ASUS -AC68U

thanks manowar

PeterReader

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Reply # 1593772 17-Jul-2016 09:08

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

you have reset your modem and router
your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
your tests are always done on an ethernet connection to the router - do not use wireless for testing
you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

Your ISP and plan
Type of connection (ADSL, ADSL2, VDSL)
Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Your general location (or street)
If you are rural or urban
If you know your connection is to an exchange, cabinet or conklin
If your connection is to a ULL or wholesale service
If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

manowar

5 posts

Wannabe Geek

Reply # 1593784 17-Jul-2016 09:30

Hello again

My plan is naked unlimited vdsl .these are my router stats

i will have a look at some other posts catch up later

thanks manowar

Jase2985

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Reply # 1593794 17-Jul-2016 10:09

im am unsure if spark do a master splitter install on a naked plan, maybe @wheelbarrow01 could help with that one.

its likely that your internal wiring could be an issue, how is the wiring in your house hooked up? does it come straight from the ETC (Demark point) to the modem? or are there jacks still connected? is there a dedicated VDSL jackpoint or can you plug it in to any jack point? if this is the case then your might need something done with your internal wiring to help reduce/eliminate any potential issues it could be causing.

but dont restart the modem for the first 10 days if you can help it as DLM is doing its thing in trying to optimise your line. any disconnections it takes to be a bad connection and this can hinder your overall performance in the short term.

sbiddle

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Reply # 1593795 17-Jul-2016 10:11

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Based on your previous ADSL2+ speed, those stats and the assumption you do have a master filter your connection is performing as intended and has no fault.

Wheelbarrow01

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Chorus

Reply # 1594259 18-Jul-2016 07:42

Jase2985:

im am unsure if spark do a master splitter install on a naked plan, maybe @wheelbarrow01 could help with that one.

its likely that your internal wiring could be an issue, how is the wiring in your house hooked up? does it come straight from the ETC (Demark point) to the modem? or are there jacks still connected? is there a dedicated VDSL jackpoint or can you plug it in to any jack point? if this is the case then your might need something done with your internal wiring to help reduce/eliminate any potential issues it could be causing.

but dont restart the modem for the first 10 days if you can help it as DLM is doing its thing in trying to optimise your line. any disconnections it takes to be a bad connection and this can hinder your overall performance in the short term.

I have been out of the residential space at Spark for a while now, but as far as I know, splitter installs are still mandatory when connecting Spark VDSL. There is no database that shows Chorus whether a splitter has been previously installed at a particular property as they do not keep such records (as far as I know), so I would expect the Chorus technician to turn up to the property for every VDSL connection & wiring order to ensure there is a splitter installed, or install one.

I am happy to look into this one - @manowar, could you please send me a private messgae with your Spark account number and I will investigate for you.

Thanks,

Simon

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

dclegg

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Reply # 1594268 18-Jul-2016 08:43

I switched from ADSL2 to VDSL last week. I was initially getting 55Mbps/10Mbps, but woke to the second day with performance of 5Mbps/3Mbps. This remained that way for three days, until Chorus reached out to me on Twitter. I'm not sure exactly what they did, but they asked me to try a speed test again shortly afterwards. Ever since then (Friday), these have been my stats.

Prior to the install, I had been working on the assumption that I had a master splitter installed. My ADSL only worked at one jackpoint, and I had been informed that this would be due to the fact that a master splitter was installed there. However this information was incorrect, and the Chorus tech installed one as part of my install. I'd definitely be checking whether this has been done.

Wheelbarrow01

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Chorus

Reply # 1594331 18-Jul-2016 10:51

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I can confirm the OP's ADSL to VDSL upgrade order contained site visit instructions, however it was submitted to Chorus as 'connection only' (presumeably in error based on the presence of aforementioned site visit instructions), therefore no technician visited the site or installed a splitter on this order. I suspect the lack of a splitter is the primary issue in this case, but have asked the OP to confirm whether all jackpoints in the house are standard BT jacks, or whether there is an RJ45 anywhere. the presence of an RJ45 still does not guarantee a splitter has been installed though.

My investigations show no Spark customer has ever had a splitter installed at this address (but I cannot speak for any other provider). I still maintain that Chorus do not keep records of where they have installed splitters as each install order purges from ICMS after 3 months. Chorus could look up every previous ASID for that address in the Wireline archive to check what sort of connection was completed, but it's highly unlikely they would bother - or have the know-how to do so - especially anyone in their frontline team.

Once the type of jackpoints are confirmed, I will either refer the OP to our broadband resolve team for further tests, or will arrange a Chorus tech myself to complete the splitter install. Spark has a minimum speed guarantee of 15Mbps down and 5Mbps up for VDSL, so anything below this must be investigated properly.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

manowar

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Wannabe Geek

Reply # 1594705 18-Jul-2016 19:42

Hello there

thank you very much for your reply i emailed chorus today so hopefully they will get back to me tomorrow

thanks again Manowar

manowar

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Wannabe Geek

Reply # 1594735 18-Jul-2016 21:22

Hello there

Just contacted spark on chat they said maximum upload here 1.1mbps on vdsl dean refreshed my connection gee my internet slowed down they werent interested in contacting chorus dont know where i go from here.

thanks manowar

sbiddle

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Reply # 1594820 19-Jul-2016 07:27

manowar:

Hello there

Just contacted spark on chat they said maximum upload here 1.1mbps on vdsl dean refreshed my connection gee my internet slowed down they werent interested in contacting chorus dont know where i go from here.

thanks manowar

You do need to understand that based on the line stats you have posted above that your connection is performing EXACTLY as it should.

With the move to the 998 bandplan for VDSL2 many people will see lower upload speeds and higher download speeds. Seeing only ~1-2Mbps upload on VDSL2 is not out of the ordinary.

As it would appear now that either may or may not have a master filter. If you don't have a master filter this is the only thing that may possibly improve your connection - there is nothing else anybody can do that will. Your attenuation is high, so it's entirely possible nothing will improve your connection except moving closer to the cabinet or exchange or waiting for UFB if you're in a UFB area. If you do have an old ADSL2+ rated master filter it could be impacting your VDSL2 performance.

manowar

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Wannabe Geek

Reply # 1595030 19-Jul-2016 13:44

Hi there

Does anyone here use expressvpn and if so how is your bandwith for streaming hd i had bandwith problems from USA servers on ppoa now they tell me on PPOE i have to use another router linked to my first one any info would be much appreciated

thanks manowar