I ordered a fibre plan with Bigpipe last week, and was very impressed with how smooth the process was. Bigpipe support quickly got in touch with me confirming my order, and offered to switch me to Bigpipe ADSL while waiting for the fibre install. I replied saying that I wanted to stay with my current provider until fibre was installed, and got a reply confirming that.

However this morning my internet and landline both stopped working, and when I contacted my current provider I was informed that the line has been taken over by Bigpipe. To make things worse, I don't seem to be connected on Bigpipe as well, as I am unable to get a connection even after changing my modem settings to Bigpipe's ADSL settings. I attempted to log into my Bigpipe account on the android app but was told that I am not a current customer of Bigpipe. I have contacted Bigpipe support by email, but have yet to receive a reply after 4 hours (despite the promised 2 hour response time). Does anyone have any ideas as to what I should do now?