Disconnected by the current provider due to my switch request to Spark.
What is the protocol here. Isn't the switch out provider supposed to leave supply on until some sort of confirmation is received?
Spark said they can't switch until they have an account number from the current provider. I did provide that account number and Spark advise that number is incorrect.
I ask the current provider they said no my account number is correct however they may actually be asking for the PID number . I gave Spark the ONT number and apparently this number also confirms my PID number. Current provider says Spark have the information needed.
This leads me to... what the hell went wrong. I've been dealing with Spark direct sales . As of right now I have no service. No lights on the ONT.
Can someone please escalate. Sales say the issue is with the porting team but keen for someone to investigate asap.
Cheers
Steve