As described in this thread, I have been suffering frequent disconnections (sometimes more than a dozen per day) of my Spark VDSL for the last two months. I now suspect the router (a "Technicolor TG589vn v2", supplied by Telecom in January 2014) may be the cause of the disconnections, due to:
i) In the last few days, the router has spontaneously rebooted a few times, and
ii) Chorus have worked to improve the line on two separate occasions, but the disconnections are now worse than ever.
Spark have asked whether I have a different router to try - unfortunately I do not. Can I convince Spark to send me a replacement router (or even to lend me one in order to diagnose whether the fault is with the router or with the line) even though I cannot be sure that my current router is faulty?
If not, what other approach can I take in order to get this issue investigated thoroughly?