Internet keeps dropping out today

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Paul1977

5047 posts

Uber Geek

#202030 14-Sep-2016 14:08

We are on Spark Fibre 200/200 in Christchurch (so Enable).

Today our Internet keeps dropping out for about 30 seconds at a time. Doesn't seems to be any pattern to it, but has done it several times. Noticed it because RDP sessions would stop responding, and confirmed by running a continuous ping to 8.8.8.8 and observed several timeouts at the same time as the RDP sessions stop responding.

Anyone else having issues today?

Thanks

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36 posts

Geek

ID Verified

#1630396 14-Sep-2016 17:38

Hiya, Same issue in the Richmond area. Contacted spark who have no knowledge of an outage. Very frustrating. Am logging a technician to investigate and will follow up to let you know how it goes.

JaseNZ

2576 posts

Uber Geek

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Lifetime subscriber

#1630408 14-Sep-2016 17:47

Yeah same problem here in Waltham , won't resolve then will then say no internet connection its all over the place.

Fibre here

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

JaseNZ

2576 posts

Uber Geek

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Lifetime subscriber

#1630427 14-Sep-2016 18:22

nope dynamic here

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Talkiet

4793 posts

Uber Geek

Trusted

#1630430 14-Sep-2016 18:28

Gathering some info at the moment - my initial thought wasn't on the money... I'll pm those with the issue to get more details.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Inphinity

2780 posts

Uber Geek

#1630432 14-Sep-2016 18:40

Having issues here too, ont looks happy but router shows no internet connectivity. Tried two routers same deal. Bugger. 4G was out for a bit earlier too, ugh. Was horrible!

Edit: we are in Auckland, on the north shore, if it's relevant.

MrRex

34 posts

Geek

#1630435 14-Sep-2016 18:48

Can report the same issue (Strowan area)

edit: Appears to be stable for now!

Scholarly

36 posts

Geek

ID Verified

#1630458 14-Sep-2016 19:28

Appears stable too here.

Fingers crossed!

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Paul1977

5047 posts

Uber Geek

#1630469 14-Sep-2016 19:59

Mine seems to have come right in the last 30 mins as well, hopefully it stays that way.

Talkiet

4793 posts

Uber Geek

Trusted

#1630474 14-Sep-2016 20:11

Yep - should all be ok now. root cause identified and worked around. Proper fix scheduled for early hours of the morning.

Cheers -N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

JaseNZ

2576 posts

Uber Geek

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Lifetime subscriber

#1630489 14-Sep-2016 20:18

Talkiet:

Yep - should all be ok now. root cause identified and worked around. Proper fix scheduled for early hours of the morning.

Cheers -N

Thanks for the speedy help on this Neil very much appreciated.

Jason

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

Scholarly

36 posts

Geek

ID Verified

#1630490 14-Sep-2016 20:26

Neil, you rock. I'll have to post here next time there's an issue ;) Back to the normal, robust connection. Cheers mate

Talkiet

4793 posts

Uber Geek

Trusted

#1630500 14-Sep-2016 20:38

Scholarly:

Neil, you rock. I'll have to post here next time there's an issue ;) Back to the normal, robust connection. Cheers mate

Thanks for the nice words guys, but just as many thanks to those that report these sort of things through the official channels (as well)... I was able to nudge this in the right direction this time but there's not always someone here... I'll generally only jump in quickly if I see it, and if it seems to be affecting multiple people at the same time. This qualified...

For individual issues I often have to stay a bit quiet because they are still usually premises wiring issues and I can't help with those except to suggest that if you don't have a splitter, then you should (xDSL only of course! :-)...

Glad I was able to help in this case though...

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Paul1977

5047 posts

Uber Geek

#1630628 15-Sep-2016 08:36

Thanks Neil.

martinjward

68 posts

Master Geek

#1631011 15-Sep-2016 15:08

Just wondering if anyone in Auckland is experiencing issues? Out internet just dropped out, never to be seen again....

Talkiet

4793 posts

Uber Geek

Trusted

#1631024 15-Sep-2016 15:19

martinjward:

Just wondering if anyone in Auckland is experiencing issues? Out internet just dropped out, never to be seen again....

Your issue will not be related to that in this thread - start another thread with as many details as possible please.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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