Hey so I'm trying to connect to my BigPipe Fibre connection using an ex-vodafone hg659 modem.

- I have received emails from BigPipe affirming that the connection is ready.
- I can connect to fibre when I connect my laptop directly into the fibre box with an ethernet cable and create a broadband PPPoE connection. However I want to get the modem working so we can use all of our devices.
- I have read through all the troubleshooting guides on BigPipe and I have read a few on Geekzone, but none help.
- I am emailing back and fourth with BigPipe customer service but they are taking ages to respond and only answer some of my questions in our emails.
- When I go into the modem settings, log in, and try to create an internet connection through the connection wizard, I select the option to make a PPPoE connection, however this does not work. It scans for the internet and says it cannot find a connection.
- I understand that I need to switch off VLAN, however I cannot find anywhere, in any of the modem settings, options where I can do this. I tried following a previous geekzone forum post about this where the instructions said to edit a setting in the Internet-->Internet Settings page, however when I go here there is no edit button anywhere to click.
- This modem was previously being used for a VDSL connection, however it is able to be used for fibre, so I assume this should still be fine?
- Have tried setting the DNS settings in the LAN interface manually to the addresses BigPipe requires and I have tried just letting it do it automatically for me, but neither work.

Just wondering if anyone knows how I can disable the VLAN, or, what else I may need to do in order to get internet access?

Any help is much appreciated :)

Peace