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Forums › Spark New Zealand (including Skinny and BigPipe) › Topup Skinny broadband modem plan
freitasm

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#204676 12-Oct-2016 16:23
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Anyone seen this? I am trying to topup the broadband account, the "Skinny mobile number" field comes pre-populated with a number - but when I click [Proceed] it says it's not a valid number:

 

 

The mobile number you entered is not a Skinny Mobile number. Please double check the number and try again.

 

 

And the account won't expire until mid-2017.

 

@LivingSkinny any ideas?




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LivingSkinny
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  #1649859 12-Oct-2016 16:36
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My first question is why are you trying to top-up a Broadband account?  Renewals charge automatically to the registered credit card.



freitasm

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  #1649866 12-Oct-2016 16:48
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Wait a minute. Probably user error. I don't leave a credit card because I only want to get the plan when needed. I think today I added the card and went to top up instead of adding a plan.

Oops. User needs more training.

Sorry.




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LivingSkinny
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  #1649990 12-Oct-2016 22:11
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freitasm: Wait a minute. Probably user error. I don't leave a credit card because I only want to get the plan when needed. I think today I added the card and went to top up instead of adding a plan.

Oops. User needs more training.

Sorry.

 

Still, the error message could be better.  I'll add that to the list.

 

 



freitasm

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  #1650097 13-Oct-2016 08:17
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Thanks. Got home last night, added the plan and all good.




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  #1650331 13-Oct-2016 12:34
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just repurchased my bundle a day early (manually) and found it adds the next 100Gb to the existing data.

 

Interesting, basically carried over the 50GB

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