I'm currently roaming in Europe with an on-account Spark mobile
I thought I'd be organised and so bought a Zone 6 Medium roaming bundle before I left NZ - this shows as active and with 27 days left in the Spark app. However, none of its allowances are being used and data roaming has hit a cap and been disabled
So, some questions for anyone from Spark:
- Did I buy the wrong product?
- How do I find out what Zone I should have bought? I went to the roaming page on the website and selected Netherlands but no zone info is given (that I can see)
- Do I need to do anything else to activate this package?
- If I've bought the wrong package, can it be refunded or transferred to the right zone?