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Topic # 204685 12-Oct-2016 22:41
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I'm currently roaming in Europe with an on-account Spark mobile
I thought I'd be organised and so bought a Zone 6 Medium roaming bundle before I left NZ - this shows as active and with 27 days left in the Spark app. However, none of its allowances are being used and data roaming has hit a cap and been disabled
So, some questions for anyone from Spark:
- Did I buy the wrong product?
- How do I find out what Zone I should have bought? I went to the roaming page on the website and selected Netherlands but no zone info is given (that I can see)
- Do I need to do anything else to activate this package?
- If I've bought the wrong package, can it be refunded or transferred to the right zone?

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  Reply # 1650070 13-Oct-2016 07:26
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30 seconds looking at the Spark website shows no roaming package for the Netherlands and when I click on a Zone6 bundle it shows the following countries - UK, USA, China, Canada, Fiji, Ireland, Italy, Nauru, Papua New Guinea, Samoa, Spain, Tonga, Vanuatu


Seems like you're purchased a bundle for a country that's not included, and that the Netherlands only has casual data available.


In all seriousness Vodafone is a far superior roaming option for the vast majority of travelers since you can use all your included minutes and data. Most of Western Europe is included in their $5 package.









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  Reply # 1650174 13-Oct-2016 10:30
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Thanks, I think I assumed zone 6 was 'rest of the world'. Lesson learned, will stick with my UK SIM for free roaming from now on

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