Hey forum goers.


My internet has been out for a while now, since around 2pm, and despite my original email to big pipe detailing the isolation test, the modem check, the resetting of details all I have been told is to "do an isolation test, it's easy! Here is how.."


I use a Asus dsl-ac68u, the power and 5ghz and 2.4ghz lights are solid and blue. No other lights turn on.

The DSL light doesn't even light up when I reset the modem and on the loading display page of the router homepage it often tells me my phone line is unplugged. So, I replaced it with a new one. Then, another new one. Each one seemingly defective.

I contacted big pipe support and was told to do everything I already had done which proved to be fruitless. They said there was no connection issue on their side but no amount of phone line replacing or modem swapping will find the DSL available .


I've also ensured im using the correct configuration for big pipe and kind of feel a bit neglected as a customer when they seemingly ignored everything I already did.

I work from home and have s few deadlines on Thursday I'd like to get done with household internet.

Can anyone give me an idea to what's up?

Thanks