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Forums › Spark New Zealand › Mobile Insurance I Never Asked For


1575 posts

Uber Geek

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# 205421 12-Nov-2016 13:45
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To my suprise I received a letter in the mail today from AON advising me of an insurance policy I apparently took out.

 

Just a few issues:

 

1. I have never discussed mobile insurance with anyone at Spark, AON or anywhere. I already have contents insurance.

 

2. The insurance policy is dated the 8th November and covers a Note 7, a phone that I returned to Spark over three weeks ago.

 

Has anyone else had issues around this.

 

All I can assume is that someone at the local Spark store or online has taken it upon themselves to sign me up to insurance I have never agreed to.

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68 posts

Master Geek


  # 1670514 14-Nov-2016 10:23
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Perhaps one of the evil pre-ticked "Insurance?" checkboxes when you purchased the device.

 

Nope, then go back to Spark and ask how/why you're being provided with insurance for that particular device & what has invoked the AON policy?

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